DeeperReviews of deepersonar.com

Response from DeeperApr 22, 2025

Hello, thanks a lot for your review. I'm very sorry for the confusion with the app subscription and the sonar features. Rest assured - absolutely all functions of your sonar are free to use, and you don't need to pay anything extra. The subscription offered by the app is completely optional, and gives access to over 86,000 2D/3D depth maps worldwide, which are made by the sonar community. You get a free 3 month trial of these maps when you activate your sonar for the first time. I want to stress that there are no functions of the sonar you're missing out on in case you don't have the subscription. If you need any additional help - don't hesitate to contact us at [email protected] and we'll help.

Response from DeeperApr 22, 2025

Hello, sorry for the confusion with this email. Most likely it was an email from UPS, that offered you to download the UPS tracking app. Your order is on the way to you, and will be delivered by the end of Thursday, 24th. If you need any help in regards to your order - please don't hesitate to contact us at [email protected] and we'll help.

Response from DeeperApr 17, 2025

Thanks for sharing your experience. We're really sorry to hear your Deeper was damaged early on - that’s definitely not something anyone wants to go through after just a couple hours of use. Just to clarify how we handle situations like this: damage caused by impacts (like hitting a rock) or by water getting inside the unit - when there’s no manufacturing defect involved - isn’t covered under the standard warranty. That said, we always try to help out in these cases, which is why we offer a 25% discount on a replacement. It’s something we apply fairly and consistently to all similar cases. Regarding condensation - we understand where that concern comes from, especially when using the sonar in cold water. But the internal part of the sonar is fully sealed, and condensation alone can’t cause water droplets or visible moisture inside. If water is present inside the housing, it means it entered from the outside, often due to the top cover not being fully secured. And yes, you’re right - Premium+ is a great option for extra peace of mind. It adds coverage for accidental damage and even loss, which is useful if you're using your sonar often or in tougher environments. We're happy to hear the sonar worked well overall, and we’re here to help in case you'll need any additional assistance.