DeeperReviews of deepersonar.com

Per order 1 well packaged

Enttäuschendes Produkt und absolut unzufriedenstellender Kundenservice Ich habe mir den Deeper SPARK gekauft und hatte bereits ab dem ersten Nutzungstag erhebliche Probleme mit der Verbindungsreichweite. Das Gerät hat meine Erwartungen an ein Produkt dieser Preisklasse überhaupt nicht erfüllt. Nach ungefähr drei Wochen wollte ich das Gerät deshalb zurückgeben. Die Rückgabe wurde jedoch aufgrund äußerlicher Gebrauchsspuren abgelehnt. Anschließend wurde das Gerät technisch überprüft. Laut Deeper sei alles einwandfrei, obwohl die von mir geschilderten Probleme bei der Nutzung weiterhin nicht geklärt wurden. Konkrete Messergebnisse zur tatsächlich erreichten Verbindungsreichweite wurden mir nicht mitgeteilt. Besonders enttäuschend finde ich, dass mir statt einer zufriedenstellenden Lösung ein Rabatt von 25 % auf einen zusätzlichen Controller angeboten wurde. Ich soll also noch mehr Geld ausgeben, um möglicherweise ein Problem zu beheben, das seit dem ersten Tag besteht. Für mich ist das kein kundenorientierter Umgang mit einer berechtigten Reklamation. Ich habe viel Geld für ein Produkt ausgegeben, das bei mir nicht zuverlässig funktioniert, und bleibe nun darauf sitzen. Aufgrund meiner Erfahrungen kann ich Deeper leider nicht weiterempfehlen.

goede en snelle accurate service erg content mee, ben erg netjes en goed geholpen door rocky

Quick respond for question answer and solving.

Très bon produit toujours au top

Brilliant service and really helped me out after I dropped my controller in the lake. Thank you deeper customer service

I have had my Deeper quest for just under one year and love how easy it is to use. Just purchased the downscan and used used it for the first time last week. Gave me so much information about the lake bed and finding various features. The features on the deeper are excellent, easy to set up and use. Batteries last for days at a time. when I’ve had a question Deeper support are very helpful. Really pleased with my purchase.

From the point of ordering, my whole experience with this company was an absolute shambles. Firstly, 5 days after ordering, I hadn’t heard anything. I emailed the customer service email asking for an advised despatch date, to be told there was a problem with the systems resulting in a delay with processing. The next day, I received notification that my order had been despatched, and was scheduled to be delivered a week later. The next day, I received another notification to say my order was delayed. The scheduled delivery was now another 2 days later. 2 days later, I received tracking information from UPS, accompanied by a message stating I was required to pay an additional £90+ for them to process my parcel through customs! I immediately contacted the customer services email again - the response was reassuring, telling me this was an error and the charges were not my responsibility and Deeper would be sorting this from their end. A couple more days passed and I received a further demand for the customs fee. I contacted Deeper via live chat, where I engaged with what can only be described as a very obnoxious woman named Laura. Laura stated these charges were the customers responsibility!! I asked for my issue to be escalated, which she stated she was doing. I then proceeded to contact the person at customer support who had previously responded to me. He again reassured me that these charges were not the responsibility of the customer and they were being sorted. A week passed and I received an ‘out for delivery’ notification from UPS, again accompanied by a request for further payment. Needless to say, the driver refused to leave the parcel without full additional payment. Email again sent to customer services, who again repeated that it was all in hand. The UPS driver returned the next day stating there was still an outstanding payment but his ‘boss’ had told him he was able to leave the parcel. For a large company like Deeper, the customer service is atrocious, and the fact that they all seem to believe different things makes it a whole lot worse. When you are spending £400 and then to be told there’s an unexpected additional £100 on top, gobsmacked is an understatement. I thought buying direct from the company was the best option here, but I’d advise anyone thinking of getting one, buy from Currys! The only saving grace in my story is the guy from customer support ‘Karolis’.