DeeperReviews of deepersonar.com

Response from DeeperNov 20, 2025

Hallo, vielen Dank für Ihr Feedback und entschuldigen Sie die Unannehmlichkeiten. Wir kommunizieren stets auf Deutsch mithilfe professioneller Übersetzungssoftware, die sich in den meisten Fällen bewährt hat. Uns ist jedoch bewusst, dass Übersetzungen nicht immer perfekt sind. Sollten Sie noch Fragen haben oder Hilfe auf Deutsch benötigen, schreiben Sie uns bitte eine E-Mail an [email protected] – wir helfen Ihnen gerne weiter.

Response from DeeperNov 19, 2025

Hello, sorry for the delay with your delivery! It looks like there was a slight holdup at customs, but your package is already on the way and should be delivered by Wednesday, November 19th. You can track it on https://www.ups.com/ using the tracking code you received by email. If you need any help, please contact us at [email protected] - we’ll be happy to assist.

Response from DeeperNov 12, 2025

Üdvözlünk, nagyon sajnáljuk, hogy ez a helyzet alakult ki! Amint lehet, felvesszük Önnel a kapcsolatot, hogy segítsünk a kézbesítéssel kapcsolatban.

Response from DeeperNov 12, 2025

Hi Tim, thanks for the feedback. A few clarifications from our side: - Your unit was inspected by our engineers. The charging port area showed signs of a prior, non-factory repair attempt that caused irreparable PCB damage. Cases like that are not covered by warranty. In such situations we cannot restore the device to 100% functionality - it's technically impossible. - Since it was impossible to repair the unit reliably, we offered a generous discount for a new sonar (applies to standalone sonar devices; bundle offers aren’t eligible for additional promo codes). - Per your request, we returned your original unit almost immediately (including the protective bag) at no additional cost. The parcel was dispatched immediately after you asked for it back. If you have any outstanding questions - please contact us at [email protected] and we'll do our best to help.