Decor MarketReviews of decormarket.com

The customer service here has been outstanding. I ordered several items for pre-order that were not yet in stock, and the Decor Market team communicated with me regularly, sending proactive update emails about new ETA dates with the ever-changing supply chain issues and delays. When I did receive my items, one of the products had a manufacturers flaw in the wood. I sent a photo of the issue to the Decor Market team and they promptly sent me a replacement item free of charge. Unfortunately, this item still had a problem (not Decor Market's fault at all, but the vendor's issue). I sent a photo of this issue to the team and they refunded me for the product. So refreshing to have nice, hassle free customer service! I will definitely be ordering from them again as I know they stand by their products.

Decor Market’s return and refund policies are top notch. 5 ⭐️⭐️⭐️⭐️⭐️ star review, no doubt!! Long story, short, I placed an order on their website for an area rug. Once I realized I ordered the wrong color, I sent them an email notifying them of my mistake. That same evening I also ordered the right color rug. Communication from them through the process was impeccable. 👍👍👍👍👍 The next day Decor Market contacted me and within hours sent me a Fed Ex return shipping label via email to print out. Fed Ex tracking was excellent. Both rugs shipped from the vendor the following day of my online order, and paralleled each other, and arrived within 3 business days. Unfortunately, neither of the two rugs (6’ x 6’ square) worked in my home, so I requested the second return shipping label for the second order, and they were gracious enough, at no cost, to email me the second return label the next day. Just saying, 💁‍♀️🤔👏 I haven’t seen customer service like that in years.

Ordered a beautiful ivory shag rug from them it came in slightly damaged and they replaced it no questions asked! Great customer service experience and pricing!

I had such a wonderful experience shopping online with Decor Market. I searched high and low for a specific looking dining chair, all big box retailers were sold out! But Decor Market had what I was looking for…and at a great price too! I ordered 6 chairs, one arrived damaged/factory defect. Decor Market’s customer service was excellent and within a day of writing them about my damaged product, they had a new one on the way. I will definitely be a repeat customer!

Great Customer Service from Decor Market-- I had an issue that was clearly due to a manufacturing error and Decor Market went out of their way to ensure that I was satisfied with the outcome. I was so happy with their email response times and the fact that an actual human answered the phone! Will definitely be buying from them again.

I wouldn’t even give them a 1 star. I work in the customer service industry myself and I am absolutely appalled by the way this has been handled. Purchased two barstools from them. They sent out one of the stools to me without any notification of any items being sent out. So when I received it I figured the other would show up after the first so I emailed them and asked when the other will arrive and they said the second one was now a back order item (if an item shows in stock it must be sent out in timely manner you cannot change it to back order once ordered) and would be available June unbelievable what do you do with one barstool? Had I known that I would have just canceled the order. So then I was stuck with one chair that I had already thrown the box away. I had to purchase a box with my own money to send the barstool back. I sent it out says delivered to the return address they gave me. Emailed about where the refund is and said they still need two weeks and I get my refund then absolutely unprofessional all around. They messed this up they should make it right I need my refund asap. UPDATE: they did issue my refund so I have edited the review but they did not acknowledge that the issue was directly their fault and due to poor customer service.

Excellent customer service and the rug I ordered matched my room perfectly. I was skeptical at first but I am now happy to be a decor market customer. Thank you!!!

The customer service team are amazing! I accidentally ordered the wrong color rug. They immediately refunded my order, and tried to get the correct color. They were unable to get the rug, and were still so sweet about it.