deconovoReviews of deconovo.com

Absolutely gorgeous, thank you!

Great customer service

The velvet curtains are great quality. Customer service was excellent in guiding me through the customization process and their website has very useful tools for determining dimensions. I highly recommend this company for custom curtains

Customer service was great and the quality of the curtains may be even better

I’m so happy with these linen curtains! They’re light, airy, and bring such a soft, natural vibe to the room. The fabric feels high-quality, and the way they catch the daylight is just beautiful. A perfect touch of coziness without blocking the light.

I am extremely disappointed with my recent experience purchasing online from Bed Bath & Beyond (now managed by Overstock) and their partner seller, Deconovo. I used to trust this store before they shut down, but the “new” version is nothing like the old one. If you're thinking of buying from them online, especially anything handled by a third-party seller—DON’T. The return process is almost impossible unless you’re willing to spend extra money and jump through endless hoops. Here’s what happened: You can’t simply return the item on the Bed Bath & Beyond/Overstock website. You have to apply for a return, and then you get a message telling you to contact the partner seller directly. Deconovo’s response was unbelievable. They told me that if the curtain doesn’t fit my window, that’s my problem—not theirs. No complimentary return. No option to drop it off at a store because there is no physical store. You have to PAY for your own return shipping. This alone is bad, but it doesn’t end there. They make the return process a job. After paying for shipping, I had to take a photo of the receipt and email it back to them. Then they wanted me to list how many items I’m returning—obviously the entire purchase, but apparently they need you to spell that out. Overall, the whole experience was exhausting, unprofessional, and completely customer-unfriendly. What used to be a decent store has become a frustrating, expensive mess due to terrible return policies and lack of accountability from their partner sellers. Save yourself the headache. DO NOT buy online from the new Bed Bath & Beyond or anything fulfilled by Deconovo.

I love your products so much, they work great, the material is one of the best

Terrible business practices I ordered from them through Bed, Bath, and Beyond. We don't have home USPS delivery here in rural Alaska, so when during checkout I was told that they can't ship to PO Boxes I gave my street address, wrongly assuming that they'd be sending via a parcel service. When the package couldn't be delivered it took several contacts to convince them that the package was being returned. They told me that I'd be receiving a refund. When the refund didn't arrive I contacted them again and they finally did provide a refund, for $16.18 less than I paid. Their customer service is awful.