deconovoReviews of deconovo.com

I am unhappy with purchase and they have a terrible return policy where they make you pay for shipping, not even through them but completely on your own via third party. Not a place worth bringing business into too esp if it’s something big or expensive. Buyer beware save yourself the hassle and buy from another company with better ethics. Also terrible customer service. This is the response I got when i asked to return curtains that to me looked nothing like the pictures. In person they were shiny and tacky. “Really sorry for disturbing. Slight color difference may exist between computer monitors and the actual product because of screen difference.”

Terrible service. 3 weeks AFTER ordering I contacted customer service by email to ask when my order would ship..no response.. I contacted for a refund at 4 weeks… no response. If you want ignored order here

I ordered and paid for several swatches and never received them.

Wrong item was sent and customer service never responded to my email.

I am extremely disappointed with my recent experience purchasing online from Bed Bath & Beyond (now managed by Overstock) and their partner seller, Deconovo. I used to trust this store before they shut down, but the “new” version is nothing like the old one. If you're thinking of buying from them online, especially anything handled by a third-party seller—DON’T. The return process is almost impossible unless you’re willing to spend extra money and jump through endless hoops. Here’s what happened: You can’t simply return the item on the Bed Bath & Beyond/Overstock website. You have to apply for a return, and then you get a message telling you to contact the partner seller directly. Deconovo’s response was unbelievable. They told me that if the curtain doesn’t fit my window, that’s my problem—not theirs. No complimentary return. No option to drop it off at a store because there is no physical store. You have to PAY for your own return shipping. This alone is bad, but it doesn’t end there. They make the return process a job. After paying for shipping, I had to take a photo of the receipt and email it back to them. Then they wanted me to list how many items I’m returning—obviously the entire purchase, but apparently they need you to spell that out. Overall, the whole experience was exhausting, unprofessional, and completely customer-unfriendly. What used to be a decent store has become a frustrating, expensive mess due to terrible return policies and lack of accountability from their partner sellers. Save yourself the headache. DO NOT buy online from the new Bed Bath & Beyond or anything fulfilled by Deconovo.

Terrible business practices I ordered from them through Bed, Bath, and Beyond. We don't have home USPS delivery here in rural Alaska, so when during checkout I was told that they can't ship to PO Boxes I gave my street address, wrongly assuming that they'd be sending via a parcel service. When the package couldn't be delivered it took several contacts to convince them that the package was being returned. They told me that I'd be receiving a refund. When the refund didn't arrive I contacted them again and they finally did provide a refund, for $16.18 less than I paid. Their customer service is awful.

I ordered swatches 3weeks ago. According to the tracking info with Fed-X they were in Aurora Colorado for 9 days while all that time it said "In transit". To where? 9 days at the same location without any progress. I still have not received them. I contacted Fed-X they claim they gave it to US postal service. Why? I contacted US postal service, they have no knowledge of the package at all. My order has been lost. Thanks for nothing but a headache.

I asked multiple times if the blinds I was ordering were 2" venetian blinds. I asked because it was my understanding that "mini blinds" are narrow 1" blinds and "venetian blinds" are 2" wide. The listing never said "mini blinds." It said Venetian blinds. But the photos were of mini blinds. I got one answer after multiple tries from the person in customer service who answered the phone several times. She said yes, they were 2" blinds. I did not get 2" venetian blinds. They were mini blinds. I suspect neither of the people I spoke with several times knew what I was asking.