Ginger R.
Terrible service
Terrible service. 3 weeks AFTER ordering I contacted customer service by email to ask when my order would ship..no response.. I contacted for a refund at 4 weeks… no response. If you want ignored order here
Response from deconovoJul 3, 2026
Hi Ginger, thank you for your feedback. The Rosemary Stella is a made-to-order curtain. Your order was placed on May 16 and delivered on June 4 — 19 days, which falls within our stated production and delivery window of 10–20 days shown on our product page. Where we fell short was communication: when you emailed on May 30, you deserved a prompt update and didn't receive one. That's a service failure we take seriously and are addressing. We've reached out privately and remain available at [email protected]. — Deconovo Customer Support




