The Deadbolt Mystery SocietyReviews of deadboltmysterysociety.com

Response from The Deadbolt Mystery SocietyJan 27, 2025

Johannah, thank you very much! We are so appreciative of your kind words and love your continued support. You are such a pleasure to have in our DMS community. Thank you for the positivity and joy that you bring to everyone!

Response from The Deadbolt Mystery SocietyJan 27, 2025

Thank you so very much! We love having you as a part of our DMS community and we are so thrilled to hear how much you love the world building and connective tissue between the boxes, books, and podcast! We appreciate you!

Response from The Deadbolt Mystery SocietyJan 24, 2025

Thanks so much, Carrie! We are thrilled to hear you enjoyed your mystery experience.

Response from The Deadbolt Mystery SocietyJan 23, 2025

We are sorry to hear that you haven't received your package but tracking shows it in route. You purchased a subscription in the month of December. We take subscriptions the entire month and then subscription shipments go out to those subscribers during the first part of January. When your order shipped, tracking information was sent to the email address you have here which is also the email address that is attached to the order. We sent out multiple emails to our subscription customers informing of delays that were experienced that were out of our control. We had vendor delays due to the holidays and also due to some vendors having broken down production machinery. Also, Winter Storm Cora swept across the country disrupting operations with vendors and making them shutdown, causing us to shutdown, and causing parts of USPS to not be able to operate. We are located in Mississippi and severe winter weather can really affect things here in the south as we don't experience weather like that but maybe once or twice a year. As soon as we received everything for the subscription shipments, we got those out as quickly as we could. In the emails we sent out informing of the delays, we also gave free access to other mysteries and activities while our wonderful customers waited to receive their shipments. We are sorry that your package hasn't arrived but your tracking shows it is in route.

Response from The Deadbolt Mystery SocietyJan 23, 2025

Thanks so much, Angela! We are very happy to hear that your family enjoyed solving our mystery!

Response from The Deadbolt Mystery SocietyJan 23, 2025

Hey Robin, thanks for your feedback. We are sorry to hear that your first package has not arrived. It's on its way and tracking is showing it to be delivered this week. Unfortunately, we had severe vendor delays and Winter Storm Cora wreaked havoc across the country causing lots of delays and shutdowns. We sent out multiple emails updating customers on these delays and we are sorry if the emails somehow missed you. We hope you enjoy solving the mystery once it arrives.

Response from The Deadbolt Mystery SocietyJan 23, 2025

Thank you for you feedback. We are sorry your package has not arrived and that you are not impressed with us. That's definitely not what we strive for. We are a game company and want people to have a good time with us. You mentioned "then they should arrive monthly and not at the end of the month" We completely agree! Unfortunately, vendor delays and mother nature wreaked havoc. You purchased a subscription in December and shipments to subscribers are to be shipped within the first full week of the following month. That's how it's supposed to work and how it normally works. Unfortunately, there were many things that we experienced that were completely out of our control. We had vendor delays from the holidays or broken down production machinery. Winter Storm Cora swept across the country and caused so many issues with vendors shutting down, and it shutting us down and also USPS. We are located in Mississippi and severe winter weather is not something our area is equipped for since we get it maybe once or twice a year. Once we received everything from our vendors we got shipments out to subscribers as quickly as we possibly could. We also sent out multiple emails updating our customers on the delays and providing access to free mysteries in the meantime. Our apologies if those emails somehow missed you. We hope your daughter enjoys her mystery once it arrives!

Response from The Deadbolt Mystery SocietyJan 23, 2025

Thanks so much! We appreciate you!