The Deadbolt Mystery SocietyThe Deadbolt Mystery Society is a monthly subscription box service for lovers of mystery and suspense. With your subscription, a new mystery box filled with puzzles, evidence, and interviews will be delivered to your door. Each box is a standalone mystery that requires no additional boxes to complete.
The Deadbolt Mystery Society (deadboltmysterysociety.com) has 592 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Showing 17 reviews with 1 star · Clear filters
Roman A I.
At least one shipment has already been missed by you, zero communication, but tons of spam emails. I feel you are scum. Customer service does not exist, as much as I can see. Of course, no more purchases with you
Michael H.
I've had the 12 month subscription for 2 months. Have only received 1 box. The 2nd hasn't even shipped yet so who knows if that's actually coming.
Disappointed
Bought in December. Order never received. One page says “unfulfilled” and another says “delivered” which is inconsistent. No tracking or courier information. We have verified the delivery address is correct.
Response from The Deadbolt Mystery SocietyJan 23, 2025
We are sorry to hear that you haven't received your package but tracking shows it in route. You purchased a subscription in the month of December. We take subscriptions the entire month and then subscription shipments go out to those subscribers during the first part of January. When your order shipped, tracking information was sent to the email address you have here which is also the email address that is attached to the order. We sent out multiple emails to our subscription customers informing of delays that were experienced that were out of our control. We had vendor delays due to the holidays and also due to some vendors having broken down production machinery. Also, Winter Storm Cora swept across the country disrupting operations with vendors and making them shutdown, causing us to shutdown, and causing parts of USPS to not be able to operate. We are located in Mississippi and severe winter weather can really affect things here in the south as we don't experience weather like that but maybe once or twice a year. As soon as we received everything for the subscription shipments, we got those out as quickly as we could. In the emails we sent out informing of the delays, we also gave free access to other mysteries and activities while our wonderful customers waited to receive their shipments. We are sorry that your package hasn't arrived but your tracking shows it is in route.
Todd H.
My first box was to arrive the first week of Jan. Supposedly it will finally be delivered 1/25. Supposedly it was a combination of backlog (orders were placed long before delivery date) and weather (not more than a week). I’m regretting that I bought a 1 yr subscription! Way below industry standard regarding service. I never saw any such degradation of service from Amazon during the weather!!!!!!! I cannot support this company!!!!!!
Response from The Deadbolt Mystery SocietyJan 23, 2025
Todd, thanks for your feedback. The subscription shipments are supposed to ship during the first full week of the month. We are very sorry for the delays. You comparing us to Amazon is comparing a small business to a 2.47 trillion dollar company. We agree that this isn't the standard. But it's also not the normal. We can't control historic winter weather storms sweeping the country. Right now, historic winter storm Enzo has caused weather on the entire southern coast and Florida that they haven't seen since the 1950s. We can't control vendor delays during the holidays or them having production machines break down. We know winter weather in Wisconsin is normal. We are in Mississippi and can't control historic winter weather storms that shut down our vendors, us, and even USPS from being able to operate. Our area isn't equipped for that type of weather that we might see once or twice a year. We also can't control the rate at which packages get processed with the shipping carrier. We completely agree that this isn't the standard. It's not our normal standard because over the last month have experienced a lot of things that aren't normal. We sent out multiple emails trying to keep our customers in the loop about the delays and we'll see if there are ways we can improve on relaying that type of information in the future, if needed. Of course, we hate to hear that you regret giving us a try. We create games and our goal is to entertain people and make them smile, not have regrets.
Wilkirk
I have yet to receive a box, and was told there wasn't one for December, but the subscription only shows out until April. I purchased a 6-month subscription. If these things aren't resolved I'll be requiring a refund and getting my spouse something else as a gift for x-mas, which this was INTENDED to be.
Response from The Deadbolt Mystery SocietyJan 23, 2025
Wilkirk, thanks for your feedback. You did have a subscription shipment from December that was shipped to you and is on its way. All subscriptions purchased in December were to ship in January. We are sorry to hear that your package has not arrived yet. We did send out multiple emails doing our best to update our customers on delays we were experiencing. Between vendor delays with the holidays and then severe Winter Storm Cora sweeping the south that forced more vendor delays, shipping delays, and us closing for a time, we got the shipments out as quickly as we could. Again, we do apologize that you still haven't received your package but it looks like it should be delivered soon. Once your mystery arrives, we do hope you enjoy solving it!
Disappointed V.
We haven't received the mystery yet! Ordered early December as a Christmas present. After asking my dying retired police officer brother several times of he received my gift yet, and always being told "no", I finally wrote the company, who only then told me they were having shipping and supply issues. Glad I only bought 1 and didn't subscribe! What a terrible first (and as far as I'm concerned, LAST) impression. If we ever get the item, and my brother enjoys it, I might change my review...
Response from The Deadbolt Mystery SocietyJan 23, 2025
Vic, first off no matter how you feel about our company or your experience with us so far, our hearts go out to you, your brother, and your family! We appreciate his service as a police offer and are sending him our love and our prayers! You purchased a 1-month gift subscription during the month of December. We take subscriptions the entire month and then send subscription shipments during the following month. Unfortunately, we experienced multiple vendor delays due to holidays, broken down machinery at vendors, and winter storms. Winter Storm Cora that swept the country caused massive delays and forced many of our vendors, us, and even USPS to have to shut down for a short time. We are located in Mississippi and unfortunately weather like that really disrupts things and causes issues out of our control. We sent out multiple emails about the delays and we apologize if somehow those didn't make it to you. Our goal is definitely not to have a terrible first impression with our new customers. The package tracking is showing an expected delivery for today. We do hope your brother enjoys solving the mystery when it arrives. If we can be of assistance, please don't hesitate to reach out to our team at [email protected]
Jody N.
I purchased one a month ago and have yet to receive it. I get plenty of ad emails, though. How long does it take to send it?
Response from The Deadbolt Mystery SocietyJan 22, 2025
Hey Jody, thanks for your feedback! We are sorry to hear that your package has not arrived yet. Your package was shipped to you and is showing an expected delivery date of today. We did send out multiple emails doing our best to update our customers on delays we were experiencing. Between vendor delays with the holidays and then severe winter weather sweeping the south that forced more vendor delays, shipping delays, and us closing for a time, we got the shipments out as quickly as we could. Again, we do apologize that you still haven't received your package but it looks like it should be delivered soon. Once your mystery arrives, we do hope you enjoy solving it!
Kathleen L.
I never received it
Response from The Deadbolt Mystery SocietyJan 22, 2025
Hey Kathleen, your tracking information is showing that your package is out for delivery today. We did send out multiple emails doing our best to update our customers on delays we were experiencing. Between vendor delays with the holidays and then severe winter weather sweeping the south that forced more vendor delays, shipping delays, and us closing for a time, we got the shipments out as quickly as we could. We do apologize that you still haven't received your package but it looks like it should be delivered soon. Once your mystery arrives, we do hope you enjoy solving it!