DBZ-StoreReviews of dbz-store.com

*Update* I got the hoodie a couple of weeks after my order. Look at their return policy before making a purchase. They only accept returns, exchanges, and refunds if the item is damaged or defective. They don't offer returns from anything that is on sale or purchased with a gift card. The hoodie I recieved was what was pictured but unfortunately I didn't realize it was made of a weird cheap slick material, not your standard hoodie material. It was definitely not what I expected. It was even more overpriced than I realized. I got lucky that my hoodie had a hole in the seam and I was able to get my $ back. However, if it was not damaged, I'd been out my $. I will say that their customer service replied to my email immediately and refunded my $ very quickly. Ill just say if you order from them be sure it's what you want. Read the materials if listed etc. I wanted a specific hoodie for my fiances birthday and needed it by November 6th. Oddly, when I searched for this hoodie on Google DBZ, the results said it would deliver on Nov 6th, the day I needed it. The one other store that had this hoodie was $20 cheaper, but Google didn't list a delivery date for the other store. So I placed my order with DBZ, and paid the higher price to get it in time. Now it's 6 days past his birthday and my order is just now in customs. I'm assuming my order will be fine once I get it but I definitely feel deceived. This stuff ships from China, there is no way your order is delivering within a few days of placing your order. Be prepared for a long ship time. I also think the prices are too high.

I ordered a bedspreads and matching sheets and pillow cases and got just the sheets and pillows cases.it took over 3 months for the order. There's no phone # that I couldn't call you. Very disappointing. Never reserved the bedspread

Been over a month have no receive my sweatshirt or accurate tracking

The quality of the hoodie is decent. Fairly certain this is NOT official merch. The print on hoodie is mediocre at best. The shipping time is fairly long and at no point since receiving the item have I been emailed or contacted in any way that it arrived. Hopefully in the future, some of this can be resolved.

I had a little issue but Autumn was extremely helpful and provided perfect customer service! Will order again!

There was a mess up on my order. I was supposed to have a male and a female but when the package delivered I ended up getting two females. I called the support and Jim resolved this by giving me a male for free! Thanks Jim!

Very prompt and helpful customer service through chat with Autumn and phone call with Paul. Some newly uploaded product had the wrong price. Autumn put in a ticket to get it corrected and Paul created a draft order when the ticket hadn't been processed as quickly as Autumn expected. Very pleasant customer service experience all the way around!

They were quick to help me and refund my purchase. Much appreciated.