Noemy T.
Quick customer service
Autumn responded quickly by looking up my order and giving me a time frame for delivery.
Welcome to DBZ-Store's Trustpilot page, where your Super Saiyan shopping dreams come to life! Our mission? It's simple: to power up your day with our out-of-this-world collection of Dragon Ball Z merchandise while keeping the customer - that's you - at the heart of our universe.We know the difference between a good and a great shopping experience can feel like the gap between Earth and Namek. That's why we provide 24/7 customer service to ensure your needs are met faster than Goku rushing to save the day. Have a query at 3 am about the latest Vegeta action figure? We're here for you. Need assistance with a returned item during the holidays? We're on it faster than Bulma on a new invention.Customer satisfaction is our Ki – the life force that keeps us going. We're committed to not just meeting your expectations, but powering them up to Super Saiyan levels! Whether you're a hardcore Dragon Ball Z fan or new to the DBZ universe, our aim is to create an experience that leaves you grinning wider than Master Roshi spotting a mermaid.So dive into our DBZ world. Shop with us, and experience customer service that's as reliable as Krillin's Destructo Disk. Thank you for trusting DBZ-Store, your number one hub for all things Dragon Ball Z. Let's go Super Saiyan together!
DBZ-Store (dbz-store.com) has 490 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Noemy T.
Autumn responded quickly by looking up my order and giving me a time frame for delivery.
Chelsea O.
I emailed the customer service the same day I received my item. Within 30 minutes I received a response and was assisted by the customer service rep Autumn. I was surprised to get a response so quickly! Autumn immediately began to help resolve the issue with my order. 10/10 customer service experience and 10/10 review for Autumn! Thanks :)
Mayra
Autumn is very friendly and kind and made sure that I understood what was going on and help me to the best of her abilities and I appreciate the amazing customer service.
Adam T.
Received my products and they were the wrong size. I emailed the support department and within 10mins I had new ones coming in the correct size. Thankyou for everything Autumn, you’re amazing 👍🏼
Shayla L.
Autumn was a super saiyan!! She helped make sure my son gets his SAB jacket the correct size for his Christmas present! He has been wanting this jacket for years! Thanks for making it happen, Autumn!!
Jake T.
Wonderful support, fast and efficient! autumn fixed my order quite quickly and I’m happy with my product
Ali
Hi! The mousepad I order was amazing and very well designed!! Very happy with the product and will order again, only thing I can suggest is shipping could be faster, it took almost 3 and a half weeks/1month to arrive Thank you again!
Response from DBZ-StoreNov 21, 2023
Thank you Ali for trusting us to ship your parcel to Lebanon. This was our first shipment there. We thank you for your business and consideration when choosing your DBZ Merchandise.
Adam
The sweatshirt was supposed to have Goku only on the front and the entire back was supposed to be the same as the sleeves. Mine has Goku front and back. Next, the entire art to the sweatshirt looks like a tiny pic that was stretched way too big.
Response from DBZ-StoreNov 21, 2023
Hello Adam, Thank you for the review, if you are unhappy with your order please reach out to us via chat or phone and we can make things right. Hello again Adam have we resolve this issue?