Anura S.
Questions were answered really quickly…
Questions were answered really quickly with a clear explanation.
Welcome to DBZ-Store's Trustpilot page, where your Super Saiyan shopping dreams come to life! Our mission? It's simple: to power up your day with our out-of-this-world collection of Dragon Ball Z merchandise while keeping the customer - that's you - at the heart of our universe.We know the difference between a good and a great shopping experience can feel like the gap between Earth and Namek. That's why we provide 24/7 customer service to ensure your needs are met faster than Goku rushing to save the day. Have a query at 3 am about the latest Vegeta action figure? We're here for you. Need assistance with a returned item during the holidays? We're on it faster than Bulma on a new invention.Customer satisfaction is our Ki – the life force that keeps us going. We're committed to not just meeting your expectations, but powering them up to Super Saiyan levels! Whether you're a hardcore Dragon Ball Z fan or new to the DBZ universe, our aim is to create an experience that leaves you grinning wider than Master Roshi spotting a mermaid.So dive into our DBZ world. Shop with us, and experience customer service that's as reliable as Krillin's Destructo Disk. Thank you for trusting DBZ-Store, your number one hub for all things Dragon Ball Z. Let's go Super Saiyan together!
DBZ-Store (dbz-store.com) has 490 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Anura S.
Questions were answered really quickly with a clear explanation.
Kenneth
Seems nice so far, it is an early christmas present. Shipping time could have been a little better, or at least a more accurate tracker. Seems as though it is what I ordered, so cheers I guess?
Jay W.
My son was very happy with his rug . It arrived in a timely manner .
Buddha
I wouldn't have ordered if I knew it was.frlm a Chinese company selling ripoff fakes
Response from DBZ-StoreNov 29, 2023
Hello thank you for your review, have we resolve this issue? please reach out to support and we can make things right!
C M.
Unfortunately I ordered items that I needed for an event 3 weeks in advanced. After several calls to customer service I was told that no expectations could be set on delivery, and I ended up only receiving part of the order before the event. It was a bit of a let down as we were excited to get our items, but Paul with the customer service team was quick to understand because of the late arrival and partial order our intent for these items were fruitless. Paul was quick to provide resolution in this matter which definitely influences my decision to be a returning shopper at the DBZ Store.
AD
Autumn gave amazing customer service and was more that reasonable with my orders issues. Great customer service, 7 star dragonballs out of 5!!
Nick L.
I received immediate and useful feedback from Autumn.
Bassamar I.
I don't yet have my order in hand when this review is written but I'm quite impressed by the reactivity of the Custommer Support (thanks again Amber). I send a question in the evening thinking I might received an answer the next day but I got one 5 min after. Can't wait to receive my order