DBZ-StoreReviews of dbz-store.com

Be warned. Much of the merchandise is cheaply produced and the price you pay is still expensive for the quality of the product. Avoid.

Avoid this company do not buy from them I emailed for a refund as product never arrived. Went to search for the customer service email and the website is gone Facebook and Instagram all gone. SCAM COMPANY. I will update if this turns out to be wrong.

I bought a mud kitchen in December but found an alternative before it arrived so sent it back using Evri (which I had to pay for). It took over a month for them to confirm they received it back in the warehouse. I then had to chase for another month before they processed the refund on 17th February. To this day, I have never received the refund. All they do is tell me to check my bank, I have checked my bank!! I have also called my bank 4 times and they have confirmed it has never been received. This is not Debenhams. Complete liars and fraudsters, avoid!!!

I ordered from boohoo and got sent two items from DBZ sent separately. I had to return them both. They have sent me the refund in two Debenhams gift cards instead of a full refund and customer services are not responding to my enquiry. After searching on Facebook I have found hundreds of people are struggling with returns and not getting any money back and customer services is unresponsive

Actually no stars avoid DBZ ‘where’s that from’at all costs, not only cheap looking sandals (plastic) but one pair arrived damaged so duly returned waiting for a refund which will have been over a month of processing (that’s even if I receive a refund) resorted to raising a credit card dispute and shall be reporting them to the financial ombudsman. Absolute disgrace

I’m updating my review, as the items were delivered in a timely manner, they just took 3 weeks to issue the refund

Absolute disgrace of a company looks like there keeping everyone’s returned items money thieves please do not order form this company e mailed me last Monday to say refund processed still no money in my account liars

This is not Debenhams, strongly recommend avoiding. They have not refunded £63.99 worth of shoes I returned to them weeks ago and keep quoting me longer and longer wait times to get my refund. The only way to contact them is via WhatsApp?! Where you get through to a chat bot.. Can't urge anyone enough to stay away, order from ASOS instead!