DBZ-StoreReviews of dbz-store.com

The great choices

A tangled web resides in Dale Street Manchester. It was my wife's misfortune to deal with two of the grasping spiders! The tangle web started when my wife put a dress in the debenhams (they are not worth caps) basket. The payment page was switched to dbz. Sorry, I don't know how the switch was done but my wife duly paid the £85. I only became involved when my wife complained that the dress had not arrived. There is a different review on debehams. Contacted dbz who can't even be bothered to reply, to any emails, but the money left my wife's account quick enough. Money for nothing. dbz and debenhams are part of the same group, according to companies house, working out of the same offices on Dale Street, Manchester. Reading other reviews it amazes me that they can stay in business. Never mind one star that should be minus stars. I did notice a reviewer took them to court. I wonder if he got his/her money.

This company is a joke , do not use under any circumstance . I am still waiting on a delivery that is still showing up as in transit. I was told my order would be delivered with in 5 working days it has now been nearly 3 weeks . The fact you can't speak to anyone regarding this matter is a joke . Avoid ordering from here

There is no option otherwise don’t want to give 1 star totally fraud no response for refund

Terrible company and bad customer service. Don’t try and ask to return an item they just keep sending an abundance of emails asking for pictures but not actually sending a return label. Dreadful way to run a business

Do not purchase from this ‘company’ total joke - take your money dont provide goods - avoid avoid avoid.

I would like to give them no stars. I have a refund that has now been in process for 17 days. I cant get any answers as to when I can expect it. They are are feeding off the good name of the old Debenhams brand. I will never purchase from this site again. I would seriously suggest you give their brands a very wide birth. About to go legal through my credit card company.

I am trying to return a mobile phone purchased from Debenhams but came from partner company Mesolab services. Have been trying to return the phone, no response from Mesolab after repeated emails, no answer from Debenhams whose website refers me to Mesolab. I'm getting dizzy on the merry go round that the two companies have me on. Mesolab are con merchants, beware !!!!!!!!!!!! I am giving 1 star because I cannot give less, otherwise I would give minus.