DBZ-StoreReviews of dbz-store.com

Item returned a month ago no refund No response after several e mails (7) disgusting customer care

Seems to be one massive scam. Do not buy anything from this site. Told a refund was being processed, it never arrived. When i complained i had a dodgy whatsapp call with a guy demanding i click on a link he'd sent immediately whilst on the call with him or they will cancel the refund. Dread to think what would happen clicking on that! Scammers

zero rating if possible. never received high value item over £300. they will not refund. Concessionary store has no knowledge of order.

Bought a pair of shoes from DBZ Marketplace through Debenhams online. Purchased on 24th April 2025, returned as they were all quality, cheap-looking, cheaply made, and the sizing was completely off. It's now 27th July and I have just received notice of a refund - over 3 MONTHS LATER -- minus £1.99 (for some reason Debenhams does that?) and minus the original £2.99 postage I paid. I'm disgusted. Not only do they look like they're worth a fiver (if that!), but the deductions in the refund is terrible, and there's no excuse for a refund to take over 3 MONTHS to be processed. Never buying from Debenhams again. They've gone way downhill and used to be my favourite shop when the Cardiff branch was open. Sad.

Purchased a bag wasn't suitable, sent back 23th june, they received back 27th June, still waiting for a refund now 23rd July,. Don't not buy from this company. Messaged on WhatsApp, email, messenger, only reply you get is got to wait 14 days for refund.

Still no refund for items I sent back on 21/06/2025. It says the received them on the 27/06/2025 and that the refund would be with me shortly. Currently £46.04 out of pocket. Disgusting customer service. Just automated chat bots, Whatsapp or email which they don't reply too.

Like most customer, avoid this co Panay. I thought I was purchasing something from Debenhams, but it turned out to be Dbz. Awful quality of bag, I returned it and they emailed to say my refund was being processed, this was on 2nd July, not 21st July and still no refund. Credit card charge back coming

Placed order 21st June 2025 took till 19th July 2025 for them to tell me im out of time. I wouldnt even give it a one star if I was able to do so. So angry and frustrated with Debenham Customer Services. There's no number to get in touch or speak to anyone in person. You send an email or text message. They respond well after the 7 day period. You send a second email again another 7 days. Don't even look at what you require assistance with. Tell you to wait to see if item comes, give you a deadline which is well over the 2 week return or check order policy. Then have the audacity to say they can't check orders over a certain period and won't be able to do anything other than for me to go to the complaints department???? Well that's a joke. Good look with getting through to them? There very quick yo take your money, but after that your on your own. I wouldn't mind I've dealt with Debenham for years never any issues. Since they went on line totally the opposite. I will never buy anything from them. Disgraceful.