DBZ-StoreReviews of dbz-store.com

Avoid at all costs – zero customer service Order number: DUX043913157 "40cm W x 120cm H Gold Arch Wall-Mounted Full Length Mirror" I am absolutely furious with Debenhams. I ordered a mirror which arrived cracked. Fair enough, these things can happen, but what followed has been beyond unacceptable. There is no phone number, no email, no real support of any kind. You are forced into WhatsApp, Messenger or text message “support,” which is nothing but bots sending you in circles. I’ve tried all three, at different times of day, and every time I was promised I’d be connected to a rep. Not once did that happen. I’ve been left ignored for hours and then completely abandoned. This is not customer service. This is a deliberate setup to make it as hard as possible for customers to get refunds or replacements. I now have a broken product sitting in my home, money taken from my account, and no way to get a response. Under the Consumer Rights Act 2015, I am entitled to a refund or replacement for faulty goods — Debenhams/Boohoo are ignoring these legal obligations. For anyone thinking of buying from Debenhams online (or Boohoo): don’t. If your item arrives damaged (which judging by these reviews is common), you’ll be left fighting a bot with no way out. I will never order from them again.

Thieves dishonest and should be shut down.

I bought Moshulu sandals from Debenhams, who use DBZ. I returned faulty sandals to Debenhams on 2 August. On 13 August I got an email "your refund is on its way." Now 27 August, 2 weeks later, NO REFUND! In my 80s, I do not use any social media so I emailed Debenhams customer services.... Still NO REPLY 3 days later. Won't be buying from Debenhams again.

One star only because l have to. DBZ are an absolute nightmare, I ordered a dress 24th July, Received it on 4th Aug, Returned it on 4th Aug Refund was processed 14th Aug STILL WAITING for it 27th Aug. Getting a refund, or talking to anyone from the company is a nightmare. I will definitely NEVER use this company again and l would advise looking at all reviews before ordering, l just wish l had checked before ordering UPDATE 1st Sept. My refund has finally arrived back in my account. I can safely say that is the last time l will order anything from DBZ.

Shopping from Debenhams is a NIGHTMARE!!! The customer service is POOR. They barely have staff and mostly use Ai. Those machines are programmed to give you same answers every time even when you ask entirely different questions. Getting back your refunds is like a “cow passing through a needle eye” and most times you end up without your refund. If you want to waste your money, then go ahead and shop with them, for me, I’ve lost so much money on this website that il never buy from there ever again 👎🏽 👎🏽

Cheap quality I definitely overpaid did not fit my Jeep They matched the theme to My dragon Ball ZG but I will definitely be switching to something else Not worth 50 bucks at all and it took almost a month and a half to 2 months to receive the item

I ordered T shirt from this store I never received. I even put a complain and no one ever answered me back. This is ridiculous and not serious at all.

The Clothes came in good condition but arrived about a week after the predicted delivery date