Welcome to DBZ-Store's Trustpilot page, where your Super Saiyan shopping dreams come to life! Our mission? It's simple: to power up your day with our out-of-this-world collection of Dragon Ball Z merchandise while keeping the customer - that's you - at the heart of our universe.We know the difference between a good and a great shopping experience can feel like the gap between Earth and Namek. That's why we provide 24/7 customer service to ensure your needs are met faster than Goku rushing to save the day. Have a query at 3 am about the latest Vegeta action figure? We're here for you. Need assistance with a returned item during the holidays? We're on it faster than Bulma on a new invention.Customer satisfaction is our Ki – the life force that keeps us going. We're committed to not just meeting your expectations, but powering them up to Super Saiyan levels! Whether you're a hardcore Dragon Ball Z fan or new to the DBZ universe, our aim is to create an experience that leaves you grinning wider than Master Roshi spotting a mermaid.So dive into our DBZ world. Shop with us, and experience customer service that's as reliable as Krillin's Destructo Disk. Thank you for trusting DBZ-Store, your number one hub for all things Dragon Ball Z. Let's go Super Saiyan together!
DBZ-Store (dbz-store.com) has 490 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Marena H.
Third party seller for Debenhams now I am left doing a Charge Back for NON DELIVERY… very upsetting they are ripping people off left right and centre. No customer service and no recourse or responsibility taken by Debenhams.. AVOID ALL DEBENHAMS ADVERTS ONLINE!
Judith I.
If I could rate them zero I would! Everything about this company is rogue! From luring customers in with promotional delivery offers which they do not honour, then only being able to complain via WhatsApp which replies using AI generated information which is inaccurate, to finally getting an email acknowledging your frustration and promising to remedy the situation but still not doing so! So here I am, 15 days later without the two beds my children needed 13 days ago! No more communication, no refund, nothing! This is completely shambolic for a business that uses the once trusted “Debenhams” brand name. Avoid them at all costs!
Phillip W.
It's like you forgot my order and when I asked for a refund which did have preferred you was like oh yeah and sent it and the image is not what was as advertised you sent me a blown up distorted pixelated image on my shower curtain I was very disappointed and will not shop here again
Gloria J.
From ordering (which was quick and easy) and delivery of all five items it was great service and good quality.
Andy M.
I've never had to wait so long for a refund, ill never use these again.
naropa C.
I have had a terrible experience with DBZ. I bought a freezer from them, however, because it was badly packaged, it arrived damaged. There is no way to speak live to a real person or even have a live chat. I then had to have a prolonged email discussion with them when it took about 2 weeks to reply to each message. They suggested things like wrapping it up and taking it to a parcel shop! I could even carry it! They then said that They would pick up the freezer but I had to stay in all day for the collection! Eventually they agreed to a 2 hour window. Then it took more weeks for a credit to be issued and was told that it would be by transfer back to my original payment method. Still. All I received after a month is a £5 Debemhams gift card only usable on their website! They just don't care!
Funda O.
Poor Quality, appalling service! I purchased a hard shell suitcase via Debenhams and the wheel broke off on the first time I used the case. They would not refund me quoting not covered under warranty due to user error!! Would not even reply when I asked them to explain user error! Appalling quality, even worse service!
anonymous
Didn’t receive item on time, returned and still haven’t received refund! Emailed company and had no response
