DBZ-StoreReviews of dbz-store.com

Via Debenhams appliance purchased which turns out it was dbz. Damaged, delayed and utter rubbish customer service!!

I stupidly ordered a dress not realising that this was a company who previously ripped me off. Once again they are claiming they have sent a refund which I have not had. They have no contact telephone number and ignore emails. THESE PEOPLE ARE NOT DEBENHAMS. THEY SELL CHEAP RUBBISH AND DONT REFUND. Avoid at all costs

I wouldn’t give any stars how do you get to talk to anyone? 2 parcels not delivered to my house by Evri, Dbz are happy they were delivered as per photo (photo is not my house I have proof on camera that delivery driver is stealing ) nobody want to know Evri or Dbz has anyone been able to talk on the phone to a human

Still not received my order promised within 7 days, its now 15 days…and nothing.

Item was initially late by 4 days, then confirmation that Evri were out for delivery about 5 hours before a stated time slot, which was then delivered 2 hours ahead of that. Opened lid of box to see that freezer had been dropped on a corner and crumpled. Didn't even bother to take the rest of it out of the box. Debenhams used to be a trusted company but with DBZ in partnership, I'd avoid at all costs. If this is the initial experience, I'm not holding out much hope for a refund, let alone a warranty.

Bought an item through Debenhams. Pet bed. Had to guess at the size as no measurements given and slightly disappointed to find that the Large which is the one I ordered, wasn't very big, so dread to think what size small and medium were. Anyway, kept it as my dogs are small and take it in turns to use it. They seem to like it.

Still havent received my refund and emailed and nobody gets back to your personally. You just get sent an ail with an attachment that cant be opened. Wondering if i will get my money or not.

Purchased some boots from Debenhams online and returned them and have been waiting for over 2 weeks for a refund from DBZ Marketplace . Having contact on watsapp they just obviously copy and paste the responses and say the same thing. Wished I had read the reviews on here before I purchased anything. Definitely scamming people