DBZ-StoreReviews of dbz-store.com

Awful company. Purchased an item under the "Debenhams umbrella" apparently sold by DBZ Greet Dream LTD Horrible item absolutely nothing like the picture used to promote it and very cheap and tacky looking, I want to return. Contacted Debenhams who said contact DBZ, I have done via email several times but have had no response at all. Debenhams are just as difficult to deal with. I was also charged for shipping insurance which I hadn't asked for. Really terrible service

Sent faulty, suspected counterfeit equipment wouldn’t accept return or refund. Will not use again.

I ordered a pair of heels on the 16th of July and returned them the next day(17/7) I never received any email that they have received them until 3 days ago, I got an email that I have been refunded. Still no refund. It's been 3 months and still counting.

Order: DUX043096372 Appalling!! Ordered 3 items of furniture on 1st August as I had moved house. All 3 pieces were sent out separately despite being from the same Debenhams Partner. First item arrived fine no problem. Second and third item delivered elsewhere! After many phone calls and emails and constantly repeating myself I had to also communicate with Evri who were the courier and waiting over a month they agreed that they were in the wrong. Agreed to send out the second and third items again after I agreed to provide step by step instructions to deliver to my house. Second item arrived and the following day the third items was delivered elsewhere. I have been constantly contacting Debenhams now for over a month with absolutely no response. No item and no refund. Had to go elsewhere for extra furniture as it was needed. So Debenhams have my money still and someone else has my furniture. I have contacted Debenhams constantly over the last 6 weeks since my third item was supposedly delivered and I am being ignored. My last two emails clearly stated that I would be leaving a bad review i received no response. They clearly do not care about customer service nor their reputation. Disgusting!!

Ordered, came(damaged) tried to return item then stupidly checked reviews after purchase and realised i wasn’t going to get anywhere. Communicating on wats app and waiting days for a stupid reply, never again

Please dont lose your money .avoid Debenhams at all costs .They dont refund your returns or the money if the items are out of stock .The keep telling you it been refunded but it never gets to your account .If you pay by pay pal your covered l put in a dispute and they told pay pal they would refund the money ,emailed me and said close the dispute with PayPal and we will pay the refund so l did .The money never came l.phoned pay pal and they said because l closed the cause there is nothing they could do.stupid me pal pal told me to claim through action fraud .Because it is fraud ! So lm doing that .but it proves how devious they are .Its not Debenhams as we know it .l am true and honest l would hate for anyone to loose money .Go and check Facebook and the amount of people that are waiting for refunds .but please dont contact any other the numbers on face book they are scammers .pretending to be debenhams customer service in India offer you immediate payment and £50 compensation they the want you to open a app so they can send you money straight away. Please dont !! Funny thing he knew what l had ordered and how much l paid very dodgey

They dont provide info to return stating the order numberis incorrect awful customer service that dont get back to you just machines

The first time I ordered the item took about 4 weeks to arrive. The second time the item just never arrived. Absolutely appalling company.