Welcome to DBZ-Store's Trustpilot page, where your Super Saiyan shopping dreams come to life! Our mission? It's simple: to power up your day with our out-of-this-world collection of Dragon Ball Z merchandise while keeping the customer - that's you - at the heart of our universe.We know the difference between a good and a great shopping experience can feel like the gap between Earth and Namek. That's why we provide 24/7 customer service to ensure your needs are met faster than Goku rushing to save the day. Have a query at 3 am about the latest Vegeta action figure? We're here for you. Need assistance with a returned item during the holidays? We're on it faster than Bulma on a new invention.Customer satisfaction is our Ki – the life force that keeps us going. We're committed to not just meeting your expectations, but powering them up to Super Saiyan levels! Whether you're a hardcore Dragon Ball Z fan or new to the DBZ universe, our aim is to create an experience that leaves you grinning wider than Master Roshi spotting a mermaid.So dive into our DBZ world. Shop with us, and experience customer service that's as reliable as Krillin's Destructo Disk. Thank you for trusting DBZ-Store, your number one hub for all things Dragon Ball Z. Let's go Super Saiyan together!
DBZ-Store (dbz-store.com) has 490 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Rachel L.
Faulty item received. Extremely difficult to contact "Customer Services", impossible to get a response from them. Tried to get attention on twitter and was inundated with scammers. Have no idea how to resolve my issue
David M.
NEVER order from this company! I would have given 0 stars if I could've ! Complete and utter Shysters ! If you need to send anything back, for whatever reason, they stall and delay you. They even offered me a 50% discount if I accepted the item and shut up, even though it was completely unsuitable!! You have been warned! Mascarading as Debenhams, but nothing like the Debenhams of old. They must have bought the name for 1p! Hope they go out of business and stop trying to take customers for suckers ! I am reporting to trading standards. Unprofessional scammers and con artists!
Claire
Would give zero stars....will NEVER order from this company again! It is NOT Debenhams as it used to be. I returned an item over 3 weeks ago, had an email to say they had received it but still no refund, despite several emails to the 'customer service' and whatsapp chat that I suspect was with a BOT. Luckily I paid via paypal so will now be seeing if they can have any luck chasing this dispute. WILL NEVER ORDER FROM THE DEBENHAMS SITE AGAIN.
jean S.
I ordered a jacket in my usual size on the 3rd October 2025 and when it arrived it was far too small. This was returned on the 17th of October as it took a while to come. This is now the 3rd of November and still have not received my refund, I have emailed to advise of this last week and was told my refund was on its way, still waiting, poor service
Consumer
Goods returned months ago. Payment via PayPal pay in three still being taken. Their customer services email not recognised. BEWARE! Hopefully PayPal will intervene. Happy to say PayPal customer service took this over and I was reimbursed immediately.
stephen M.
Do not use this so called company, you do not get what you think your getting they advertised a solid wood kids bed, it was actually made from MDF. We tried to return it they refused to come and collect it, then refused to refund me any money ,
British_not_living_in_Spain
I want to give ZERO Stars not ONE i've ordered twice regrettably and on both occasions there's been problems and yet trying to contact them has been a nightmare!!!! It seems to be run by idiots if i order 2 items i expect to receive 2 items, yet only 1 delivered and not further communication from THEM!!!!!! Have to email them and you will be sent round in circles with no definitive answer to your problem. Good luck if you ignore my warning. This is borderline a scam website offering promises delivering nothing!
Judith
Ordered a shawl which had to be returned and 16 days later I am still waiting for a refund. I have emailed customer services asking how much longer I would have to wait but I’m still waiting to hear back. When Debenhams was just Debenhams and not DBZ Marketplace I used them many times to purchase items and never had a problem. I will never use them again. Will now see if I can retrieve my money via PayPal.
