Welcome to DBZ-Store's Trustpilot page, where your Super Saiyan shopping dreams come to life! Our mission? It's simple: to power up your day with our out-of-this-world collection of Dragon Ball Z merchandise while keeping the customer - that's you - at the heart of our universe.We know the difference between a good and a great shopping experience can feel like the gap between Earth and Namek. That's why we provide 24/7 customer service to ensure your needs are met faster than Goku rushing to save the day. Have a query at 3 am about the latest Vegeta action figure? We're here for you. Need assistance with a returned item during the holidays? We're on it faster than Bulma on a new invention.Customer satisfaction is our Ki – the life force that keeps us going. We're committed to not just meeting your expectations, but powering them up to Super Saiyan levels! Whether you're a hardcore Dragon Ball Z fan or new to the DBZ universe, our aim is to create an experience that leaves you grinning wider than Master Roshi spotting a mermaid.So dive into our DBZ world. Shop with us, and experience customer service that's as reliable as Krillin's Destructo Disk. Thank you for trusting DBZ-Store, your number one hub for all things Dragon Ball Z. Let's go Super Saiyan together!
DBZ-Store (dbz-store.com) has 490 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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LIZ M.
Absolute scam website. They start the return process but you literally just go round and round in circles online, getting nowhere. If you do manage to send an item back, they will not act on it and you will be continuously chasing your money. Pure theft.
Bexhill S.
Ordered top, told 3 days later out of stock. Received email saying they would refund, then another that refund would be processed, but no refund was ever received. I got in touch again, copied the email chain of "people" I'd been dealing with only to find out these "people" were chatbots & as my complaint was not resolved it would be escalated for "human review". 48 hours on, still no response or refund, so started chargeback through credit card provider who refunded me in a few hours. Shocking company, please do NOT order from them
Marina B.
1 star is too much. I returned my item on 5 November and STILL waiting for my refund. I ordered through debenhams and their customer services is non existent. Absolute disgrace that I'm having to chase constantly for a refund. I know they've received my package as they emailed to say refund in progress. How long does a refund take. Very angry customer
Susan L.
I ordered a dining table, which never came, tracking said delivered as requested and received by Konrad, I don't know a Konrad, one email confirmed the product was returned to the warehouse, and a refund would be processed through debenhams, then debenhams email to say my refund is denied as it was delivered and handed to Konrad, I can't get to speak to anyone, emails ignored, I'm now £80 out of pocket, avoid at all cost please, awful company.
Donna H.
I had items delivered in split deliveries,ist parcel sent back they confirmed on 3rd December they were issuing a refund,I am still waiting,I sent 2 more items back the pod showed recieved bk on 5th December still awaiting their main confirmation to say another refund is on way,but nothing. It was ordered via debenhams and there useless as you can't talk to no1 all I keep getting told is the refund is working it's way through the system
Geoff M.
Received the item, but no returns label, tried contacting Debenhams and DBZ, no response, not even sure if the emails are being read. In the end contacted Paypal and again no joy, kept referring me back to Debenhams. Just went round and round in circles Outrageous
14112
I bought from Debenhams and somehow by default ended up dealing with this company ! The product was damaged. They only respond to emails in the middle of the night and so three consecutive nights I get an email offering me discounts to keep the product. It was damaged so not fit for purpose. Finally agreed to a full refund. And then nothing, 10 days later no money back in my bank and not replying to emails. Won’t be buying from Debenhams again either!
Laiman Bin H.
Still waiting for my refund since 14/11/25. Difficult to contact. It is a SCSM
