Welcome to DBZ-Store's Trustpilot page, where your Super Saiyan shopping dreams come to life! Our mission? It's simple: to power up your day with our out-of-this-world collection of Dragon Ball Z merchandise while keeping the customer - that's you - at the heart of our universe.We know the difference between a good and a great shopping experience can feel like the gap between Earth and Namek. That's why we provide 24/7 customer service to ensure your needs are met faster than Goku rushing to save the day. Have a query at 3 am about the latest Vegeta action figure? We're here for you. Need assistance with a returned item during the holidays? We're on it faster than Bulma on a new invention.Customer satisfaction is our Ki – the life force that keeps us going. We're committed to not just meeting your expectations, but powering them up to Super Saiyan levels! Whether you're a hardcore Dragon Ball Z fan or new to the DBZ universe, our aim is to create an experience that leaves you grinning wider than Master Roshi spotting a mermaid.So dive into our DBZ world. Shop with us, and experience customer service that's as reliable as Krillin's Destructo Disk. Thank you for trusting DBZ-Store, your number one hub for all things Dragon Ball Z. Let's go Super Saiyan together!
DBZ-Store (dbz-store.com) has 490 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Jennifer M.
I ordered a load of dresses via Boohoo, knowing I would keep some and return others. I didn't realise they used DBZ. Im still waiting in a refund of £295. I received email to say that they've received the return and have processed my refund but the money is still not in my account. Its been over 6 weeks and im still waiting. Its impossible to contact them and you are just fobbed off when you do as they ssay it's on its way.
Ket
Stay away from Debenhams, I would never order from them again. I'm still waiting for my oreder which was supposed to arrive within 5-7days that I placed on the 01st of December and until now the 19th I'm still waiting. Customer service never replied, all you get is an automatic reply that never get follow up with an actual response. The chat messenger isn't replying anymore I never thought something like this could happen from Debenhams. I have a feeling that I might not even receive the order. Extremely frustrating and very disappointing from Debenhams. Unbelievable but true. NEVER AGAIN
CC
This Company are not goodies thought I was buying from Debenhams. They dont reply to emails and are taking far too long to deal with a faulty product that they sent me Very poor customer service. Very frustrating. I just want to return this damaged poor quality product and get a refund.
Jodie C.
Appalling service, bought something and returned because it was too big. Got a confirmation on the 2nd December the warehouse had received the item and yet I'm still waiting for a refund! Chased it up twice and all they say is its in progress. Never known a company take so long to provide a refund its a joke and starting to think I'll never get my money back.
Katie B.
Ordered 2 French Bulldog glasses on 15th October. Returned the items because they looked absolutely nothing like how they were advertised on the website. I’m still waiting for my refund and money back. Debenhams don’t want to know and keep referring me to a 3rd party supplier called MESOLAB or DBZ Store and they are just as incompetent in resolving the issue as well. Disgusting customer service from both parts. Shocked at this with such a big named retailer. Would never ever use Debenhams again because of this. I’ve asked multiple times to be contacted or to be put in touch with the complaints departments and still waiting for the response over 2 months later. I’ve now disputed this with my bank to get my money back. They’re well out of the legal time limit to withhold my money. Shocking!!!
Michelle N.
Ordered 3 separate parcels from what I believed to be Debenhams but now I'm not sure!! Sent all 3 back and they state they have 2 parcels but no third! They were all sent together! Still waiting on a refund for what is a considerable amount of money! Non existent customer service, no phone number, no email - nothing! AVOID AT ALL COSTS!!
LS
A product ordered and paid by DBZ marketplace Bianca Turner..received an email refund is been processed as the product is out of stock. ..customer service by email or messenger no response ..no other contact. .I will look now at the chargeback process..it feels like they ate scamming customers
Lynn M.
I ordered quite a bit on 30/11/25,only 1 item not recieved,I spoke to kai through messenger who was helpful,gave me information and said he would chase it up,contact back on 21/12/25 Only reason for 4 stars is it is a christmas present and being so close to christmas,if it doesnt arrive,I will have to go looking for the item elsewhere with very little time to do so
