Welcome to DBZ-Store's Trustpilot page, where your Super Saiyan shopping dreams come to life! Our mission? It's simple: to power up your day with our out-of-this-world collection of Dragon Ball Z merchandise while keeping the customer - that's you - at the heart of our universe.We know the difference between a good and a great shopping experience can feel like the gap between Earth and Namek. That's why we provide 24/7 customer service to ensure your needs are met faster than Goku rushing to save the day. Have a query at 3 am about the latest Vegeta action figure? We're here for you. Need assistance with a returned item during the holidays? We're on it faster than Bulma on a new invention.Customer satisfaction is our Ki – the life force that keeps us going. We're committed to not just meeting your expectations, but powering them up to Super Saiyan levels! Whether you're a hardcore Dragon Ball Z fan or new to the DBZ universe, our aim is to create an experience that leaves you grinning wider than Master Roshi spotting a mermaid.So dive into our DBZ world. Shop with us, and experience customer service that's as reliable as Krillin's Destructo Disk. Thank you for trusting DBZ-Store, your number one hub for all things Dragon Ball Z. Let's go Super Saiyan together!
DBZ-Store (dbz-store.com) has 490 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Rhian K.
Really poor customer service. Unless you are really sure do not buy as getting your money takes longer than any other company. I am still waiting for my refund nearly 3 weeks after acknowledgement that they had received the pyjamas.
Sue D.
Avoid this shocking company. I have been waiting for my refund for 3+weeks. Plus they deduct the return postage that isn't made clear at point of purchase. They trade as Debenhams but they're not.
Rosemary W.
I can't fault this site. My order, which was a good price, arrived quickly. As it is a Christmas present I haven't had to think about returning it for any reason.
Mrs Alice S.
Appalling service! Ordered a dress from AX Paris through this market place. 17 days after returning still waiting on my refund. Doubt I will ever receive. £53 down! Do not purchase anything
F C.
If I could give 0 stars, I would! The worst company to purchase from! Please do not give them your money! They will either not deliver your goods, or not refund you if you change your mind and want to return anything! They have held on to my money for 3 weeks now. Return was confirmed as received! This company are causing me untold amounts of stress and so much time spent trying to get answers! They need to be shut down!
Mashaf S.
Horrible experience..I ordered a lamp shelve and used the coupon FREEDEL which is meant for having a free delivery.. I was still charged delivery fees and delivery protection charges..there is no transparency..I only realised this when I checked the amount debited in my bank app as the extra amount does not show till the end. This feels like cheating the customer. Pathetic customer service..no telephone number..communication on email, watsapp which is just AI generated replies..no proper response. I wish I should have seen the reviews..would never recommend it to anyone
Emma-Jane M.
I feel sick knowing that hundreds/thousands of people are battling with AI and non-customer service to get their money refunded. Debenhams is now owned and operated by Boohoo. Both their Facebook pages are full of angry people. I'm contacting PayPal and Resolver next. This is THEFT. I returned items on 27th September. Inpost confirm the parcel was back with Debenhams on 17th October. I've had zero contact, and you can only speak with a chatbot on WhatsApp or Messenger. AVOID!! Update: I had to chase it up with PayPal to get my money back. Please do the same, your bank, credit card company, etc., is the way to go. Or use the Resolver service. This company has gone down the tubes.
Inese S.
Awful experience. Awaiting missing refund now over a month. The only way to contact through whatsapp. Now its 10 days since i provided the tracking numbers on whatsapp (including for the item delivered back 5 weeks ago) and questioned delivery guarantee charge that was automatically added £18 withouth me noticing as ihad quite large order and still nmo refund. Question about them addign delivery guaratee (???) charge on my behalf was essentially completyely ignored. Worst service ever. Never will shop at Debenhams again or Dorothy perkins as the same whatsapp number and the same service.
