DBZ-StoreReviews of dbz-store.com

First time i used them I had an issue with the refund , severely delayed. This time, refund not received at all. I returned 5 items of clothing. Got an email to say they had been received and another email to say refund had been processed. It was not received. They do not respond to emails or complaint emails. There is no phone number. Had to do a chargeback through credit card company to get my money back. This is not the point, it should not be happening and they need to be stopped.

Trying to organise a refund with Greet Dreams Limited. There’s no online returns portal through the Debenhams website. All you can do is email them to organise the return. Which I have done repeatedly without response. My bank say they can’t help because the item has been delivered. So misleading as you think you’re buying from Debenhams as a trusted brand. So rubbish.

I feel like I have been scammed , says it all really . I think Trading Standards should be investigate.

Great product delivery packing exceeded expectations

DO NOT SHOP HERE!! Using Debenhams name but nothing about it is Debenhams. Bought items, returned them and instead of getting a refund I was given "gift cards". Sent 5 emails trying to get my money back. All have been ignored. SCAM!!!

Avoid avoid avoid. Ordered numerous items totalling £160. Sizing completely different so returned all in one parcel via inpost. Got email to say they will refund 1 item only. No acknowledgement of other items. Contacted via WhatsApp and only get automated reply. Sent email with all info, still waiting for a reply 1 weeks later. Online account also no longer shows 1x item up for refund. Similar issue with previous order when it took ages to get refund for returned items and online account not up to date.

Never again will I buy from this company. I thought I was dealing with debenhams! You cant speak to anyone. Emails get ignored. Returns process is ridiculous!

Waiting for refunds of 2 x £300 returns for 4 weeks. All contact via AI. Shockingly poor. Also, returned to Karen Millen at the same time. Not received that refund either. I am led to believe that all are managed under the same ‘umbrella company’. Debenhams used to be a pride of the country. I will never (alongside others) shop there again. P.s. my sister is in a similar situation - no refund after 3 and a half weeks. Terrible.