DBZ-StoreReviews of dbz-store.com

AVOID!!! AT ALL COSTS IF YOU REQUIRE A REFUND THEY KEEP YOU WAITING FOREVER, CUSTOMER SERVICE IS NONE EXISTENT. HAD TO DO CHARGE BACK THROUGH PAYPAL.

I’m still waiting for part of my order. Unable to contact them and they haven’t been in contact with me. I’m disappointed in Debenhams as they aren’t helping.

I ordered a blood pressure monitor which was delivered within a few days so OK. When we tried to use it it was faulty. The cuff doesn't inflate. I contacted the customer services both via Whatsapp (before it was disabled) and by messenger. I explained that we needed the item and thus wanted to now what to do. 3 1/2 days later and not heard a thing so contacted them again and said we now didn't want a replacement but a refund instead as we need to source another unit. And so far nothing!!!!! I mostcertainly would not buy from them again

Where is my refund which was supposedly processed on 5th November 2025. I want my money back.

AWFUL! Avoid at all costs! I ordered a tree a few weeks ago and what was delivered was nothing like what was advertised. It was also broken in a few areas so I went into the debenhams website and realised it was an independent retailer. Little did I know it was a scam company and all emails have been ignored. Debenhams cannot allow this to happen!! I feel sorry for all these people awaiting a refund. I will never buy from Debenhams again as it runs the risk of using fraudulent companies like this one. Very disappointing and they should be ashamed taking people's money

I wish there was a zero rating. Return received 25th November. Refund apparently !! processed 2nd December. Told me it would be quicker to accept a credit on account when initially had to start a return. Had to change that to original method. Keep checking with bank. Like many others several emails , chatbot , apparent escalations which never happen. Just means they’ve cut you off the chat and will never reply again . Also a parcel not delivered or despatched from end of November , fake tracking given at one stage so had to query that with supplier. Still no actual despatch . Trying desperately to liaise with that company but difficult as order was via the dbz marketplace so going back and fourth. I would never ever order anything from them again , have an awful feeling I won’t get the goods or the refund on the other item. Also anyone even considering ordering something be aware it came up for me to pay a fee for insurance which would cover me if the order went missing etc. then if I had this insurance it would be quick to sort out. I thought that extremely strange as it would be up to the retailer and delivery company anyway to make sure the parcel got to me and if it didn’t then it would be between them to argue that one out. My extremely strong advice would be think very carefully before ordering.

I ordered 3 items thinking I was ordering from Debenhams £98. Only after placing my order i realised it was DBZ, went to look at reviews which are awful so I panicked and tried to cancel, but I'm glad I didn't, All items arrived very quickly and well wrapped all are excellent quality, I am very happy

After ordering and paying for my item I received a message next day stating I would receive a refund with no explanation as to why my item was not being sent. The refund was £5.60 less than I had paid. I would not use this company again.