Welcome to DBZ-Store's Trustpilot page, where your Super Saiyan shopping dreams come to life! Our mission? It's simple: to power up your day with our out-of-this-world collection of Dragon Ball Z merchandise while keeping the customer - that's you - at the heart of our universe.We know the difference between a good and a great shopping experience can feel like the gap between Earth and Namek. That's why we provide 24/7 customer service to ensure your needs are met faster than Goku rushing to save the day. Have a query at 3 am about the latest Vegeta action figure? We're here for you. Need assistance with a returned item during the holidays? We're on it faster than Bulma on a new invention.Customer satisfaction is our Ki – the life force that keeps us going. We're committed to not just meeting your expectations, but powering them up to Super Saiyan levels! Whether you're a hardcore Dragon Ball Z fan or new to the DBZ universe, our aim is to create an experience that leaves you grinning wider than Master Roshi spotting a mermaid.So dive into our DBZ world. Shop with us, and experience customer service that's as reliable as Krillin's Destructo Disk. Thank you for trusting DBZ-Store, your number one hub for all things Dragon Ball Z. Let's go Super Saiyan together!
DBZ-Store (dbz-store.com) has 490 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Farash
They do not communicate with you to facilitate a return like others purchased from Debenhams and have been referred to them to return item but they have seized to communicate back. Debenhams are also unhelpful. Read the small print when buying or just avoid them and Debenhams altogether. Complete charlatans compete swindlers
JG
Update: Feb 6th and I’ve had email notifying me that my refund is on the way! I would give zero if I could, I too thought I was buying from Debenhams! I ordered twice in error for the same thing, contacted them immediately to cancel one, they said they couldn’t cancel order but I could return once it arrived, well I have been trying since 17th Dec and I’m going round in circles
Annie K.
Ordered some sheepskin slippers. First came up as Debenhams, but then realised- after payment - that was a third party seller DBZ. It still said Debenhams DBZ. No slippers. Tried to email them but email returned as unable to delivery to email address. Contacted Debenham's customer service. I have had replies and they seem to recognise the order number and tracking number. After not being able to track the parcel, last week I went onto tra king and found out that the parcel had been returned to sender by Royal Mail. Reason? -address not correct or didn't exist. I paid by PayPal so don't get that. Determined to get a refund one way or another, but judging by previous reviews, that's not going to be easy! Finally had a refund - but after raising a case with Paypal. No more emails from Debenhams. Resolver were helpful - but because I paid through paypal, that proved to be the easiest way to resolve the issue.
Louise R.
Made an order via Debenhams that was broken down into several parts. The part of my order coming from DBZ Partner has never arrived. EVRI says the parcel was dispatched on the 2nd December, it’s now the 27th December and no sign of my perfume. EVRI tell me to complain via Debenhams but I know they’ll ask me to contact this partner which judging by all the reviews on here mean one of two things 1) I won’t ever get my item and 2) I won’t get a refund. I’m going to chase for as long as possible, and report to the relevant ombudsman, as I refuse to be conned out of a purchase that cost me nearly £60.
Nana Kwesi K.
Disgraceful service. Paid for a next day delivery ( item purchased 23rd) which was a Christmas present and still waiting for the present. They advertised next day but it’s actually over 3 days.
liliana
why is this company allowed to trade. i ordered from, what i thought was debenhams online, returned 1 item early november, and am still waiting for my refund. email just advises that refund has been initiated but not processed. been chasing this but still no luck …dont bother ordering, they are rip off merchants
C M.
Absolutely a scam!!!! My parcel is lost. Evri have said it is lost. I ordered it over 3 weeks ago. This company / debanhams told me if it was still not delivered by the 17th December they would sort it for me. No response to ANY communication since. Avoid this place and the debanhams website at all costs. You just to have do a quick look on social media to see this is a massive problem with this company. Scammers and robbing hard working innocent customers!!! Quick enough to take the money . Hi I would like to now make a formal complaint regarding Order number: DUX047850542 No choice but to take to trading standards.
Brian M.
I left a review on Trust Pilot, regarding my refund not appearing in my bank statements from Debenhams. I gave it 1 star with all negative comments. However I have just received my money back into my account from Debenhams, so I do feel I would now use Debenhams again with caution.
