Welcome to DBZ-Store's Trustpilot page, where your Super Saiyan shopping dreams come to life! Our mission? It's simple: to power up your day with our out-of-this-world collection of Dragon Ball Z merchandise while keeping the customer - that's you - at the heart of our universe.We know the difference between a good and a great shopping experience can feel like the gap between Earth and Namek. That's why we provide 24/7 customer service to ensure your needs are met faster than Goku rushing to save the day. Have a query at 3 am about the latest Vegeta action figure? We're here for you. Need assistance with a returned item during the holidays? We're on it faster than Bulma on a new invention.Customer satisfaction is our Ki – the life force that keeps us going. We're committed to not just meeting your expectations, but powering them up to Super Saiyan levels! Whether you're a hardcore Dragon Ball Z fan or new to the DBZ universe, our aim is to create an experience that leaves you grinning wider than Master Roshi spotting a mermaid.So dive into our DBZ world. Shop with us, and experience customer service that's as reliable as Krillin's Destructo Disk. Thank you for trusting DBZ-Store, your number one hub for all things Dragon Ball Z. Let's go Super Saiyan together!
DBZ-Store (dbz-store.com) has 490 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Edward V.
How about NO STARS!! Should have read the reviews before buying from this once trusted brand It may carry the Debenhams brand name but this is about as far away from them as the moon. If you want customer service then this is NOT the place for you No need for a rant, no point and as you can see from other reviews they don’t have anyone who can reply to you anyway. Nearly 60% of reviewers rate them 1 star for a reason Too late for me but SAVE YOURSELF!!
Anon
DO NOT ORDER! NO INFO AS TO HOW OR WHERE YOU RETURN! (ORDERED VIA PLT) there is absolutely nowhere or any information outlined as to where you return to them and pretty little thing do not help you nor respond. They have ignored my questions regarding WHERE AND HOW TO RETURN. THERE IS ALSO NO INFORMATION ONLINE AS TO HOW I RETURNED TO THIS COMPANY EITHER.
Wesley B.
Terrible service, mirror arrived damaged , having to get Paypal to try and get me a refund
Adrian B.
What a terrible company. It seems like a scam. I ordered from Debenhams (FYI, the Debenhams name was purchased by Boohoo, and it's now just Boohoo's online trading company) on 1/1/26, received the confirmation email, followed by emails confirming shipping and providing tracking details. The tracking details take you straight to Royal Mail app, and the details are not recognised. Debenhams emails state the goods will arrive by 8/1/26, and to contact them if not delivered. At no point do they give information on what company is delivering. When I tried to let them know it had not been delivered, I submitted their form, and was informed it was in transit. Their "contact us" page has no phone number, no email, and no means of asking them for information. This may be a legal company, but it's modus operandi is the same as scammers. I STRONGLY ADVISE EVERYONE TO READ THE REVIEWS FIRST. I have photos of all details available should anyone wish to see them. On the off chance that the company employs someone to monitor reviews (a normal practice of scammers, to make it look as if they are doing something), the order number is DUX49964955 UPDATE 11/01/26: There is absolutely no way of contacting a person at DBZ (Debenhams). There is solely an AI bot, which just recycles the same (fake) information to you. There is no contact phone number or email address. Their fake "contact us" WhatsApp and Facebook Messenger addresses just go to the bot. Have already contacted PayPal and got an instant refund. I believe they must be aware of this company. FYI, for anyone interested, the Debenhams "partner" that was supposed to ship this order was Lovelace Ltd, one of about 20 companies owned by a foreign person in Bradford (you can look up details in companies information). All the companies have only him as company officers. They are all based at his home address. Some of them are owned by friends and relatives living in the same house or same street. I don't understand why these people are allowed to continually scam people. UPDATE 13/01/26 I have finally received the goods, and have contacted PayPal to return their refund! However, all the information I detailed above is true, and I will not be using Debenhams, DBZ, or Boohoo ever again. I strongly advise anyone thinking of doing so to read the reviews for all three company names first!
M B.
Terrible, terrible service! Avoid and my experience similar to others. Item was never delivered, couldn't contact anyone and not received my £95 refund!
Jessie J.
I never received the item I ordered but something completely different tried to let them know but my order number was not excepted kept saying it so I reported it to PayPal sent a picture of the item I had received got my money back now they are saying I received my item and I’m happy with it they want the money returned I put all this in the online review and what was delivered arrived late
anthony G.
Ordered 4 dining chairs cost of £500.40 with Free delivery. when i came to checkout the total was £529.88 the added £29.48 was for delivery protection, no mention of this prior to check out... Anyway ordered and paid. tried to contact Debenhams to query the additional charges only to find that no telephone contact and only message service with log in via Face book (I dont do Face book) next day i was contacted by Modernique who are the supplier to Debenhams of the chairs i'd ordered stating they were not in stock until March. I asked for a refund which was refunded immediately but only for £500.40. when i contacted Modernique to query the refund amount they informed me that they had refunded the cost of the goods and additional costs needed to be taken up with Debehams.. Well how do you contact them?? Is this really Debehams that were a well respected retail outlet, and now managed by an uncontactable bunch of rip off merchants. i will put the - £29.48 down to experience... but i do think it is a bit of a sham when you go onto the DEBEHHAM's website, purchase something and then get ripped off by a company masquerading as a well know retail provider, but also shame of Debeham's for partnering with this despicable company
Customer
Order never received, contact customer service since 4th December took 20 days to contact me back. Still trying to get my money back.
