Dazzling CleaningReviews of dazzlingcleaning.com

SCAM!!! Received initial email stating cleaner would contact me 2-3 days before appt. After several attempts to contact I received a text the day before saying who my cleaner was and confirmed the day and time. Day of appt (date doesn't matter) I received a text message "from" my cleaner saying she would be at my house at 9:30 for our appointment. That's funny because the text came at 9:32 and she wasn't at my house or even in my neighborhood (we have a gate and are alerted when someone is given a pass to enter). When she still hadn't arrived at 10:15 I sent a response to the text "from" my cleaner. No response. I sent another at 11:00. No response. I went on line for a customer service number and none to be had. I was directed to a computer driven "chat" and it had a message that the help bot was off line but I could enter a support ticket. I entered the first ticket at noon and received an auto response that the support team was backed up by 2-3 business days and they would get to me in turn. At this point I closed my account and received a text that I would be charged $99 for canceling. There was also a $4.80 charge on my card for TXT. Imagine my surprise when at 4:45 I received a text "from" my cleaner telling me she finished the job and my card would be charged the full fee. There was a link in the text to dispute the charge. I clicked it and submitted my dispute. The response was that they would contact my cleaner and see if she would agree to the refund. What do you think the odds are that she'll agree to a refund when she had the audacity to not show up and then say she finished the job? Two days and two tickets with no response. I've contacted my credit card company to dispute the charges and I've asked for a new card since this company has my card info. There's no way to talk to a human. It's all computer bots. I can't believe I fell for this crap. Do your research. I can't understand how they have 4 stars on this site. Check out BBB. EVERY review says they would give no stars if an option. Everyone has the same issues and complaints. I, too, would give no stars if possible. They rob their clients.

It’s a scam. I paid for a $20 voucher (3 hours) that had $50 membership fee in terms and agreements. The membership is a 6 mo commitment or an additional $70 original cleaning fee to cancel. That’s $140 for what many thought was a $20 cleaning voucher. And of course no one has time to read the terms as there is a countdown timer at check out. Crooks nothing less.

They don't make it clear that this is a membership-based service at sign up. Cleaners are not trained, the scarce few that have high reviews are not able to be booked, & cust servc takes 3-4 days to reply Here's their reply to the above & my request to cancel ___________________________ I understand you want to cancel your ForeverClean because of several reasons. Allow me to address them one by one. 1. I'm sorry cleaner Ceasar's cleaning didn't meet your expectations. Part of Dazzling Cleaning's Resolution Process gives you the right to request a partial or full refund from Ceasar up to 72 hours after your appointment. Unfortunately, that time has passed. Based on our standard payment procedure, we processed payment to Ceasar once the work was completed for your appointment. And because of his rights as Independent Contractor, we cannot mandate a refund without his consent. Because Cleaners on the Dazzling Cleaning platform depend on good reviews for clients, he may still offer a partial refund to you when you leave a review. Not only will this help document your side of the dispute, it will also allow future customers to take your experience into account when choosing their cleaner. You may update or leave your review here: Rest assured that we are striving to improve customer experience by proactively overseeing the performance and reliability of Independent Contractors. Please know that Ceasar was penalized accordingly, this is aside from being blocked from claiming your future requests. 2. I understand you had a hard time reaching Customer Support and I apologize for that. Our system is designed to ensure that you can reach your cleaner by phone at any time. As soon as your cleaner is confirmed, their phone number will appear on your dashboard. We encourage you to reach out to them from your dashboard for any instructions or clarifications on your appointment. This ensures a clearer line of communication with your cleaner. In addition, customer service is always here to take care of your needs 7 days a week, while we don't offer phone-based customer support at this time rest assured that we are here to help via email and text 24/7. 3. Dazzling Cleaning offers a variety of ForeverClean vouchers, so I've double-checked which voucher you purchased. Based on your account history: On January 13, 2023 12:37PM EST, you purchased a 3 hour voucher, which included a ForeverClean Membership. On January 16, 2023 11AM EST, you got your first cleaning with Ceasar & your ForeverClean Membership started. I'm sorry if you may have missed the terms, but the ForeverClean you purchased is a membership program intended for customers who want multiple cleanings. For your reference, Ive attached copies of each of the 4 steps you went through when you purchased your ForeverClean membership deal. Ive confirmed that all of the terms and conditions of the membership and the voucher were readily presented to you on the website prior to your purchase. ForeverClean is a membership that gives you unlimited cleanings starting at just $36 for 2 hrs (a $60 savings). Learn More: Your membership can be canceled anytime online under the Foreverclean option on your dashboard or by contacting support. However, canceling before the 6-paid month commitment term is completed will result in a First Service Discount Adjustment, which is your first cleaning being charged at full price per your agreed terms at purchase found on , and in our Terms of Service & Help Center. (on Jan 16 for $135.35) While I do understand the reason for your request, due to your membership terms, I apologize but I cannot cancel without you being charged the First Service Discount Adjustment. But because we value your membership, I have made these adjustments to your account: * I've upgraded the credits in your account into a 2-hour of FREE CLEANING voucher that will automatically apply to your next appointment. * I've reduced your ForeverClean membership fee to make it more affordable from $49 to $36.75/mo (A permanent discount!) * I've issued a free month so you're enjoying your ForeverClean discount totally free through March 16, 2023! I hope this is a better fit for you to keep your membership and that you will give us another chance to make things right for you. Here are 3 cleaners we recommend in Fayetteville: Crystal H - Has a 5.0 stars rating - Current availability makes for easy rebooking Carolina S - Current availability makes for easy rebooking Cassandra M - Current availability makes for easy rebooking - Emma, Dazzling Cleaning HQ

The first cleaner they sent sexually assaulted my girlfriend in our house. The second did no work and the third did not show up. I’ve had no appointments for the past two months but Dazzle continues to charge $49 each month on my credit card. The only way I can officially “cancel” is to authorize them to charge an additional $239 for my 1st cleaning (the one when the assault happened). These guys need to be put in jail. DO NOT, REPEAT, DO NOT USE THIS SERVICE!!!!!!!!!!!!!!!!!!

This company has ignored my messages and continue to take money out of my account. I had 6 payments or more taken out and only one Time cleaning for 4 hours total. I tried many time to call and email but no response.

The absolute WORST. They reel you in with the $9/2 hours cleanings but little do you know you are entering into pay them $150+ with the fine print "terms and conditions" that no one ever reads. It's not justifiable taking advantage of customers when people think they're getting something for $9 when in fact they're unknowingly signing up for something WAY more. The cleaners didn't even stay for 2 hours, they left way before and did a horrible job. Customer support wouldn't do anything at all they just kept repeating the same thing even though I said that I cancelled my membership before I was charged the full amount. They replied saying I just cancelled the cleaning, not the membership. They find these little loopholes that you are unable to check and prove yourself and by that time your blood is boiling with frustration, so this is me telling you now, RUN AWAY.

Please do not loose any money dealing with this company. The have hidden fees, unreliable workers, poor communication, etc. And if you try to cancel because you're fed up giving them chances to "make amends" they will charge you a $149 fee for being dissatisfied!

YIKES, what a nightmare to work with. 1. NO phone number for customer support 2. cancelled membership; still got charged and it still said I have a "forver" membership. 3. REPEATEDLY cancelled scheduled cleaning appointments - again, no live human all app-based. difficult to work with 4. refused to refund money although I had several bad experiences, plus difficulty understanding this stupid membership (I did not realize it signed me up) and I asked for a refund. 5. Like wow, worst customer service ver.