DAYALANE Reviews | Read Customer Reviews of dayalane.com

DAYALANE Reviews | Read Customer Reviews of dayalane.com

DAYALANE reviews

298 approved reviews, newest moderated first

Daniel B.
Apr 29, 2026
Beware
I ordered three Casey barstools. They arrived promptly. However, one was a completely different wood grain design and chipped. Company offered $50. I asked for just the one chair back piece to replace it. Have not received a response. Tabletop I ordered also has a dent. Although it’s cheaper furniture, the products were still around $1300. I did not need a full replacement. Just one piece to match the other two. Not happy at all.
Response from DAYALANEApr 30, 2026
We apologize for the lack of response regarding your replacement part. This is not the level of service we strive for, especially for an order of this scale. We would like to send the correct chair back and resolve the issue with your tabletop immediately. We already expedited this for you today.
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Sara T.
Apr 28, 2026
Quick delivery
Quick delivery, beautiful piece of furniture. Very well made.
Response from DAYALANEApr 29, 2026
We’re so glad you love it! Fast delivery and high-quality design are top priorities for us. Thank you for choosing Dayalane—we look forward to helping you style your home again soon!
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Francyne W.
Apr 27, 2026
The company did not respond to help me…
The company did not respond to help me locate my purchase as it was not delivered to my address.
Response from DAYALANEApr 28, 2026
I am very sorry for the frustration. We want to make this right immediately. Please contact us at [email protected] with your order number. We will track down your package or provide a full replacement/refund right away.
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Ryan
Apr 26, 2026
I purchased two chairs
I purchased two chairs, unfortunately the chairs were a bit smaller than I thought and not as comfortable as I had hoped for our family . It did take a bit of work to get in contact with them for the return but in the end they did reach out to me and make things right and I was able to make the return.
Response from DAYALANEApr 27, 2026
Hello Ryan, I am incredibly sorry for the delay in getting back to you. This is certainly not the experience we want our customers to have, especially when the product isn't a perfect fit. I’ve personally flagged your order for our support lead. Please keep an eye on your inbox—we are sending over that return label right now so we can get this sorted for you immediately."
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Elise
Apr 21, 2026
Deceitful Return Process- not responsive
The only way to start a return is emailing. I have not received a response in 3 days. This generates frustration as a consumer that I can’t return my unopened items when the company says 30 day return window. If this is the only way to reach the company to get a return label you need to be responsive.
Response from DAYALANEApr 22, 2026
Thank you for bringing this to our attention, and please accept our sincerest apologies for the delay. We aim to respond to all inquiries much faster than this, and we understand your frustration regarding the 30-day window. We have prioritized your request and will be reaching out to your email address immediately with your return instructions and label. We appreciate your patience as we make this right.
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Niesha S.
Apr 21, 2026
Absolutely love this Leen two-seater…
Absolutely love this Leen two-seater sofa, perfect size it fits perfectly in my space. The color is beautiful and the style is super cute. There are a few minor flaws, but nothing major. I can’t wait to really break it in and enjoy it!
Response from DAYALANEApr 22, 2026
Thank you so much for sharing! We are thrilled to hear that the Leen two-seater is the perfect fit for your space and that you’re loving the color. It really is a standout piece! We want you to be 100% happy, so if those minor flaws ever become a concern, please don’t hesitate to reach out. Enjoy breaking it in!
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Gabby A.
Apr 21, 2026
10 out of 10 customer service
Customer service is so great. Got back to me within the same day order arrived within three days very happy with my table. The quality is great. overall, I’m very satisfied with my customer service and my product of choosing definitely coming back to shop for some more.
Response from DAYALANEApr 22, 2026
Thank you so much for the kind words! We’re thrilled to hear that your new table arrived quickly and that you’re happy with the quality. Providing timely support is a top priority for us, and we look forward to welcoming you back next time you're looking to refresh your space!
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S Z.
Apr 20, 2026
Very happy with purchase
Delivery was incredibly quick. Ordered on a Sunday afternoon and boxes were in my Midwest porch by Wednesday afternoon. Chairs were easy to put together. No hold alignment issues as noted in other reviews. No damage to any materials. Came well packaged. Boxes were exposed to a 15 min rain shower and nothing was wet or ruined. Color of cushion covers was as expected. Quality overall is on point for the price point. Will definitely consider purchasing from this company again based on experience of this sale.
Response from DAYALANEApr 21, 2026
Thank you so much for the wonderful review! We are thrilled to hear that your chairs arrived ahead of schedule and that the assembly process was a breeze. We take great pride in our packaging, so it’s fantastic to know it held up against that unexpected rain shower! We look forward to serving you again in the future. Best Wishes, The DayaLane Team
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