Darwin's Natural Pet ProductsDarwin's delivers fresh, raw meals made with antibiotic-free meat and organic vegetables. No fillers. No shortcuts. Delivered to your door — just like we've done since 2004.
Darwin's Natural Pet Products (darwinspet.com) has 2,113 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Leslie S.
The quality product.
Response from Darwin's Natural Pet ProductsApr 13, 2026
Hi Leslie, Thank you for your review! We’re so glad to hear you’re happy with the quality of our food. We’re also incredibly grateful that you’ve been with us since June 2025, your support means so much to us. Please reach out anytime if there’s ever anything you need.
Mo
Leaving 2 stars because the shipping and packaging. But my cats won’t touch it. Got 2 flavors, beef and turkey, I have 2 cats, they mostly eat wet food, but from time to time they get fresh meat, and that food they are just not want to eat , sniffed and walked away.. I tried to brown int a little on the pan - still nothing..for sample they should offer smaller options, now I’m stuck with 10lbs of cat food…
Response from Darwin's Natural Pet ProductsApr 13, 2026
Mo, Thank you for taking the time to share your experience with us. We’re truly sorry your cats haven’t taken to the food yet. Many cats who normally enjoy wet food or even fresh meat still hesitate with raw at first because it doesn’t match the sensory profile they’ve imprinted on. Cats learn to recognize their food based on smell, texture, taste, and even temperature. When something new doesn’t match what they’re used to, their instinct is to sniff it and walk away. It’s a completely normal reaction, even for cats who aren’t usually picky.
Holly W.
# 1 reason for the rating is that my cat likes the food. The packaging is just right for 1 cat. I would prefer more variety, but realize that is likely unrealistic. So I'm still doing a homemade diet with reduced phosphorous. More training for your customer service department would increase the rating to a 5. A supervisor interceded and my order went through without a hitch.
Response from Darwin's Natural Pet ProductsApr 13, 2026
Hello Holly, Thank you for your thoughtful feedback. We are happy that our customer service manager was able to fix your address issue and get your order out to you. Your feedback helps our customer service department improve our customer experience.
Catherine S.
My cat loves the food. Customer service is great. Any time i have called, they are very helpful and kind.
Response from Darwin's Natural Pet ProductsApr 13, 2026
Hi Catherine, Thank you so much for sharing this wonderful feedback. We’re thrilled to hear that your cat loves the food and that every interaction you’ve had with our customer service team has been helpful and kind. We’re also incredibly grateful that you’ve been with us for over five years; your long‑term support truly means the world to us. If there’s ever anything you need, we’re always here for you.
Marti C.
Easy to order and track, responsive customer service, and great product
Response from Darwin's Natural Pet ProductsApr 13, 2026
Hi Marti, Thank you for sharing this, it’s great to hear how smooth everything has been for you. When ordering is easy, tracking is clear, customer service is responsive, and the product delivers on quality, it creates the kind of experience we always aim for.
Pam
Our cats love this food!
Response from Darwin's Natural Pet ProductsApr 13, 2026
Pam, Thank you for sharing this. It’s always wonderful to hear when cats truly love their food. Knowing your crew is enjoying their meals makes all the difference, and we’re grateful you took the time to let us know. Thank you for being a customer for over five years!
Sandi L.
I had an order that was delivered unfrozen. They promptly scheduled a replacement order and received it in 3 days!
Response from Darwin's Natural Pet ProductsApr 13, 2026
Hi Sandi, Thank you for sharing this experience. I’m really glad to hear the replacement was arranged right away and that your new order arrived fully frozen within three days; that’s exactly the kind of quick recovery we want when something goes wrong.
Jon B.
everything was great
Response from Darwin's Natural Pet ProductsApr 13, 2026
Hi Jon, Thank you for sharing this. It’s wonderful to hear that everything went great. We always want the entire experience to feel smooth and reliable, so your feedback truly means a lot.
