Darwin's Natural Pet ProductsReviews of darwinspet.com

Response from Darwin's Natural Pet ProductsMay 12, 2026

Hi Tyler, Thank you so much for sharing this! We’re really glad to hear your boy is enjoying his meals, and we completely understand how challenging chicken allergies can be. You’ll be happy to know we offer several more protein choices that are naturally chicken‑free, including Turkey, Lamb, Duck, and Beef, so you can rotate or stick with whatever works best for him. We’re here to make sure he always has safe, delicious options that keep him feeling his best. Thank you so much for sharing this! We’re really glad to hear your boy is enjoying his meals, and we completely understand how challenging chicken allergies can be. You’ll be happy to know we offer several more protein choices that are naturally chicken‑free — including Turkey, Lamb, Duck, and Beef — so you can rotate or stick with whatever works best for him.We’re here to make sure he always has safe, delicious options that keep him feeling his best.Thank you so much for sharing this! We’re really glad to hear your boy is enjoying his meals, and we completely understand how challenging chicken allergies can be. You’ll be happy to know we offer several more protein choices that are naturally chicken‑free — including Turkey, Lamb, Duck, and Beef — so you can rotate or stick with whatever works best for him.We’re here to make sure he always has safe, delicious options that keep him feeling his best.

Response from Darwin's Natural Pet ProductsMay 12, 2026

Hi Carrie, Thank you so much for sharing this! We’re grateful you’ve been with Darwin’s for years, and it’s wonderful to hear how pleased you’ve been with both the company and the food. Knowing your German Shepherd, especially as a very picky eater, has maintained a perfect, healthy weight and genuinely loves her meals, means so much to us. We truly appreciate you taking the time to share your experience.

Response from Darwin's Natural Pet ProductsMay 12, 2026

Hi Lonnie, Thank you so much for sharing this! We’re glad to hear your order arrived in great shape and that you’re enjoying the quality of the product. It’s also wonderful to know our customer service team has been easy to reach and helpful whenever you’ve needed support. We truly appreciate your feedback.

Response from Darwin's Natural Pet ProductsMay 12, 2026

Hello Veronika, Thank you for taking the time to share this. I’m really glad to hear your delivery arrived fully frozen this time. We know that’s an important part of the experience. That said, I’m truly sorry to hear about the issues you’ve had with freshness, odor, and discoloration. That’s absolutely not the standard we expect for our food, and I understand how frustrating it must be, especially when your cats wouldn’t eat the chicken or Poultry formulas. Your feedback is important, and we take concerns like this very seriously. If you’re open to it, our team would appreciate the chance to look into what happened and make things right. I will have a customer service manager contact you regarding your order. Thank you, Veronika

Response from Darwin's Natural Pet ProductsMay 12, 2026

Hello, I apologize for the experience you encountered with meals arriving close to 2 months past the manufacturing date. While this is still within a safe range for sending and pet consumption, this should not have oxidation present. This would normally happen if air had been exposed to the meals, and we would love to talk further with you if you noticed any seal concerns or rips/tears in the packaging. We do not intend for this to occur, and appreciate you bringing this to our attention. If you could please reach out to our customer service team, they would be happy to look into your order and work with our quality team to investigate properly. We would also be happy to replace the meals that your cats would not consume. Thank you!

Response from Darwin's Natural Pet ProductsMay 12, 2026

Hello Niko, Thank you so much for sharing this. It means a great deal to hear from someone who has been with Darwin’s almost since the beginning and has watched the company grow and evolve over the years. Your long‑term trust, both as a pet owner and as a foster caregiver for more than 20 years, is something we truly value. We appreciate you acknowledging that, like all raw pet food companies, we’ve faced recalls and safety flags, and that you’ve seen firsthand how seriously we take those situations. It’s wonderful to hear that cooking the food for seniors, kittens, and immune‑compromised animals has worked so well for you, with no health issues arising. Knowing exactly what goes into the food and having a company you feel comfortable relying on is so important, and we’re grateful that Darwin’s has been that for you. We’re also glad our local home delivery, easy‑to‑use customer portal, and flexibility with rush pickups have made things smoother when you’ve needed it. Thank you for your loyalty over so many years; it truly means the world to us.

Response from Darwin's Natural Pet ProductsMay 12, 2026

Hi Rachel, Thank you so much for sharing this! We love hearing that all three of your furbabes are thriving on the Biologics Beef, and the fact that they spend 20 minutes licking the bowl is the highest compliment. It’s wonderful to know you’ve compared options and found Darwin’s to offer the best value for a top‑quality product. We’re also glad the packaging makes feeding time so easy for you. Convenience and quality should always go hand in hand, and we’re grateful you took the time to share your experience.

Response from Darwin's Natural Pet ProductsMay 12, 2026

Hi Sherri, Thank you so much for sharing this! We’re really glad to hear you’ve consistently had fantastic service and helpful conversations with our team; that means a lot. I’m sorry your last order arrived without the treats you were expecting, but I’m glad you reached out and that we were able to send them out right away. It’s a great reminder to add treats at the same time as your food order, and we appreciate you passing that along. Thank you again for your feedback and for being such a supportive customer.