Matt P.
Our dog loves the product but the…
Our dog loves the product but the shipping and operations relaibilty is terrible. It feels like 1 in 3 shipments are delayed, sent to the wrong address, or I receive notifications that don't make sense. It usually gets solved but takes a week to figure out what happens and the followup is weak. That means I need to source backup food for my dog on a frequent basis which causes digestive issues. I've spoken to their customer service more times than I'd like to admit which doesn't make sense for a premium priced product.




