Darwin's Natural Pet ProductsReviews of darwinspet.com

Response from Darwin's Natural Pet ProductsJul 10, 2026

Hi Kate, Thank you so much for your kind words and for being a longtime part of our family! We're delighted to hear that you've had positive experiences with our Customer Service team over the years and that your visits to our Tukwila plant left such a lasting impression. Gary and the entire team have always been passionate about providing the best possible experience for both our customers and their pets. We're also glad that our home delivery service continues to make it easy for you to provide your sweet girls with their favorite meals, no matter where you live. Knowing that your senior dogs are enjoying robust health and thriving means the world to us. Thank you for your trust and support through the years. We wish you and your pups many more happy, healthy years together!

Response from Darwin's Natural Pet ProductsJul 10, 2026

Hi Elizabeth, Thank you for your kind words and for being a loyal Darwin's customer for the past 15 years! We're glad Dan was able to reach you and help resolve the address issue before it caused any inconvenience. It means so much to hear that his thoughtful service made such an impression, and how special that he remembered your beloved Italian Greyhound after all these years. We know our pets leave lasting paw prints on our hearts, and we're honored to have been part of your journey. Thank you for your continued trust and support. Customers like you are the reason we do what we do, and we look forward to serving you and your furry family for many more years to come.

Response from Darwin's Natural Pet ProductsJul 10, 2026

Hi Vanessa, Thank you for sharing your experience! We're thrilled to hear that your order arrived on time and, even better, that your cats are loving their meals. It's wonderful to know that the chicken recipe is such a favorite in your household! Providing high-quality nutrition that pets enjoy is at the heart of what we do, so we're especially grateful to hear that you feel confident serving our food as part of your cats' long-term health and wellness. Thank you for trusting us to be part of their journey. We wish your feline family many happy, healthy years ahead!

Response from Darwin's Natural Pet ProductsJul 10, 2026

Hi Jill, Thank you for your feedback! We're happy to hear you've had a good experience with Darwin's. We appreciate you choosing us for your pet's nutrition and are grateful for your support.

Response from Darwin's Natural Pet ProductsJul 9, 2026

Hi Denise, Thank you for sharing your experience! We're so happy to hear that your sweet girl took to the food right away, especially since she's such a picky eater. Finding the right kidney-support diet can be challenging, and we're honored to be the ones who worked for her. We wish her all the best and appreciate you trusting us to be part of her care journey.

Response from Darwin's Natural Pet ProductsJul 9, 2026

Jory, Thank you for your loyalty and for sharing your experience! We're honored to have been part of your dog's journey for so many years. Hearing that she's 11 years old and in excellent health is wonderful, and we're delighted that you're happy with Darwin's. We appreciate your trust and look forward to helping keep her happy and thriving for many more years to come!

Response from Darwin's Natural Pet ProductsJul 9, 2026

Sally, We’re very sorry to hear that your order arrived thawed. That’s never the experience we want for you. A member of our customer service team will be reaching out shortly to review what happened and arrange a replacement order for you. Thank you for letting us know.