Darwin's Natural Pet ProductsReviews of darwinspet.com

I am so happy that I gave Darwin a try! I have finally found the right food for my cats after researching for months and months, trying countless brands and types of food, and spending so much money! My youngest cat is allergic to chicken and that has been a big challenge because conventional cat food manufacturers put chicken in everything! For the first time, my cat's poop (yep, I said it) is healthy and doesn't smell! First time since I got him as a kitten over a year ago! And even my other much older cat is taking to Darwin. We are still in the transitioning process, but I am confident that I have finally found the food I will stick with. And it's cheaper than what I had been doing! You can't beat the combination of quality and price. Thank you Darwin!

It’s been an amazing transition. At first I was worried it wouldn’t be the right diet for my life style. He’s in amazing shape as we continue to train for our first half marathon. Thanks for providing quality dog food delivered on a flexible schedule.

BEYOND Disappointed in this company. I got an order in June and it didn’t go well and now my cat has passed. I thought I had canceled. It is Now January I have received a charge of of close to $150! I called immediately and there is NOTHING they can do. There is NO warning they will be charging you. I searched through all emails, junk the whole works to see if I was wrong after I was told they did last week. I HAVE NOTHING. Thank you sooooo much for all of your help in this already struggling time and now will have useless cat food to boot 👍👍👍 I do not recommend this company and their communication.

My dog is diabetic and my holistic vet recommended the turkey based food. I have been using it for 3 years and my dog is very stable in weight and blood glucose. I've seen reviews about receiving bad products. I have to call customer service in the summer to ask for additional dry ice as our UPS truck comes here as the last stop of the day. They always take the extra step to make that happen. Their customer service is very responsive and open to any suggestions. I had a problem with a few packages leaking and I see now they have a new double seal on the packages and I have never had the problem again. They hold virtual sessions on various topics that are interactive and you can ask questions. They know a great deal about nutrition and whole foods. Can't say enough good about them!

My dogs' health has improved since switching to a raw diet. The packets are conveniently sized (225g each), and the shipping and deliveries have always been on point. They offer regular raw and organic raw, which I appreciate. You can also choose the protein type, or can mix them as well. I wish they would send emails alerting of the new shipment going out, but otherwise, it's been working well for us. I also find it cheaper than other raw alternatives.

I recently received another order from Darwin's and many of the packets of the food came either with tears, punctures, or freezer burn. This is 4th time this has happened. It is extremely frustrating and worrisome to me that the food always arrives damaged. Even worse the damaged food has cause my dogs to have an upset stomachs more than once already. This time one of my pups ended up having to go to the vet due to extreme diarrhea and vomiting where the vet diagnosed him with salmonella - which he associates with raw food. The vet bills alone caused by the damaged food cost me more than the food itself. So I reached out to Darwin's customer service and spoke with Scott Cleghorn who was no help. The first time I reached out he did not refund me for the damaged food and promised only to give me a discount on the next order. I accepted but on the next order the order was sent out on the wrong date and the discount that he promised was not applied. I reached out asking why the discount was not applied. He merely said he missed it. And worst of all, I received many more packets of damaged food again. At this point I did not want to order anymore Darwins, so I did not want to received credit. I reached out again, this time for a refund for the amount of the discount promised previously and for the damaged food from this order and to share my frustrations. I even shared photographic evidence in each of these cases of the damaged food. Again Scott was no help. I am very annoyed that customer service did not honor your promise of satisfaction nor assist me with a reasonable refund even though I consistently received damaged food order after order, which worst of all made my dogs ill.

The foods are good quality, but I am not satisfied with the customer service. Can not even cancel orders, without talking with someone? My order is sitting in my Cart for days and NOTHING happened and Thanksgiving is in the corner and my cats left without a raw meal! I have to look for another supplier unless Darwin makes it up to me and to my cats. Not a happy customer. :(((( UPDATE/REPLY: I have contacted you through your websites and via email directly a few times. Still NOTHING!!!!!

I am on a Facebook group that is in search of feline raw commercial food recommendations. From customer service, delivery, packaging and of course the raw food itself. I am a big fan of two other raw companies but as a group we are trying to expand our options. I contacted Darwin and asked them if I could purchase the raw food instead of signing up for the introductory deal of 10lbs. The customer service rep Scott Cleghorn informed me that I could place the order and he would make the modifications to the protein I mostly wanted in the introductory box... I foster 8 kitties (Most of which have special protein needs). I was so excited and placed the order within 20 minutes. I replied back to him w my order number. Next day he tells me he missed my email and the intro package was all ready fulfilled and shipped. Now I have way too much of one protein that I cannot use. What a waste of time and food and horrendous customer service. I will say this for them... their shipping was very fast (too fast that modifications could not be made) and the packaging of the raw is very easy to portion out, freeze and easy to open individual packages. All very high marks. I can not comment on the food itself since my kitties have not tried it. Update: Darwin made it right. Thank you for contacting me and offering a correction.