Darwin's Natural Pet ProductsReviews of darwinspet.com

Darwin's agrees that they owe me $415.99, but they haven't refunded it in five and a half weeks and they haven't responded to my last two emails, one of which was in mid-August and one of which was in mid-September. It all started after I learned I could order a limited number of packages of raw meat cat food at a fifty percent discount, one time, for a second pet (meaning I would now be buying food for two pets, on subscription, instead of just buying for my original one.) I followed their instructions. They told me I had to place the order online as a subscription order, and to call them after I had placed the order. Then they would go into my account to manually adjust the price to reflect the discount. I called three times after I had placed the subscription order, because after each call, the discount was not showing up. Finally, I was told by a supervisor that, the day before shipment, she would manually apply the discount to the part of my order that was for the second pet, and that she would e-mail me to let me know the details. She said I would not see the discount reflected in my account until then. The day before shipment, however, she had neither given me the discount nor emailed me as she had said she would, so I changed the ship date to postpone shipment, in order to give me and her time to iron this out. I emailed her, and told her exactly what I was ordering and exactly what the order total was going to be, reiterating our agreement, and asked for her verification of that. She agreed but then did not follow through. She charged something totally different for my order than what had been agreed upon as the correct charge. (I was not given the discount.) On top of this, she placed an unauthorized order, that I did not order, manually adding this new order to my online account, charging my card for it, and shipping it out, as if I had placed it. It turns out that instead of applying the discount to the "second pet" order that I had placed, she ignored that order and manually placed her own "second pet" order for me, in my account. So I was now getting two of them instead of one. This is not according to how I had been told things should work, nor what I had been instructed to expect. A string of email correspondence bears this out. I called Darwin's about these things, and I was told to donate the order that I had not ordered. However, right off the truck all of the orders arrived having thawed meat and leaking blood. Each of the Darwin's shipments sent to me that week arrived off the truck in the condition of containing thawed meat, opened pouches, and leaking blood. I called Darwin's immediately after opening each box. Darwin's told me to not donate any of the cat food after all, and to throw all the "orders" of it away. ( I think I made a separate phone call for each box that arrived and each time was told to throw the meat away.) Darwin's wanted to send replacement cat food, at least for what I had originally ordered, but I declined due to fear that it would arrive thawed and leaking as before. Disposing of that much raw spoiled meat is stressful, stinky, & inconvenient. I wanted a supervisor to call me and tell me how this had happened and assure me of what measures would be utilized to help ensure the safety of future shipments. Not until I had this assurance would I allow any more raw cat food to come. Darwin's promised to refund each order, meaning refunding all my money back, albeit piecemeal (each box was dealt with separately), and I was promised a phone call from a supervisor to reassure me as to when I could safely buy more product. No phone call ever came. No refund ever came. It has been over five and a half weeks now, and I have not seen one red letter cent of my money. My last two emails have received no response. That is $415.00 of my money that Darwin's is sitting on. My formerly anorexic cat will not eat anything that is not raw meat cat food. (Darwin's cat food cured him of his anorexia.) I have had to scramble to find a replacement food for him, yet cannot afford it because Darwin's has my money. I wish that Darwin's had communicated with me accurately, clearly, and thoughtfully, had listened to me, had taken care to ship their meat with the dry ice, and had trained their personnel better. Thawed raw meat shipped in a hot Florida summer is unacceptable fare. This, so far, has been my experience as a new Darwin's customer, although there are other customers that have had only good experiences. I hope that COVID hasn't been the culprit in causing Darwin's difficulty in serving their customers. I hope they respond with my refund soon. I am not unforgiving but I need an explanation and I need my money back. UPDATE: Darwin's refunded my money in full within a few days after I posted this review. It is possible that COVID had something to do with what initially went wrong with my order.

Our dog Charlie is family. I would buy very expensive dry dog food thinking I was making the best choice but Charlie continued to have severe skin issues which we spent a lot of money trying to get it under control. Then I saw a special about raw dog food and thought I would try it. I started with a different brand which did not impress me but I did notice Charlie's skin issues started to clear up slowly. He was on that brand about a year and even though the skin issues were clearing up it just seemed that it wasn't what I expected. I guess I was looking for a miracle. I believed the raw diet was better for him but decided to do more research and found Darwin's. Everything I read about Darwin's sounded good so I switched. Charlie is almost 100 lbs and over 10 years old. After about 2 months on Darwin's Bio line he had NO skin issues whatsoever and runs around like he's a puppy. I have been feeding Charlie Darwin's Raw Diet now for over 2 years and it is amazing Charlie only goes to the Vets for his normal routine visits and shots.

This was my first time ordering from Darwin’s. I was super excited but when I received my package every pack in the box was bloody and opened. So bad that the outside of the shipping box was wrapped in layers of plastic. The free tote that came with my order was drenched in blood. The quality of the meat was not good at all. The meat was already thawed out…it was just a nightmare all around. Extremely disappointing. Never again.

I was skeptical about this product because my dog is very complicated when it comes to food, I have always cooked her or give her raw, but she did not eat any type of vegetables. But she loved this product. I cooked chicken and turkey because I'm afraid of salmonella, but the meat is eaten raw. she loves it ......her stool is perfect and odorless. I 100% recommended

I think their food is excellent! I have been feeding my 2 dogs raw for a few years, and this is a very convenient way to make sure they always have food! It can be a little pricey, but I think you really get what you pay for. I have seen the improvements in my dogs' fur and teeth with raw. I appreciate how transparent this company is with their sourcing.

With great anticipation, I received my first order last week. I unpacked it immediately upon arrival. It arrived in a cooler, a thawed and bloody mess. I immediately transferred it to bags and placed it in the refrigerator after leaving a bloody trail across the floor. By the next morning, my refrigerator smelled of rotten meat. Every bit of it needed to be thrown away. I called customer service to cancel my order and even after explaining the condition of my order was not offered a refund. So, I wrote to customer service and again, was offered nothing. Poor customer service. Spoiled product.

Im a big advocate for raw dog food and thought I’d give this company a try based off recommendations. Unfortunately, the company and quality itself didn’t meet those expectations. My first issue is that the company itself doesn’t display the ingredient panel online which would have been a huge deciding factor for me. After reading their website I noticed that they offered your first purchase for $14 and you could cancel reorders at any time. I liked the brief info they had and recommendations I got so I figured I’d try it. If I didn’t like the food I’d give it away or toss it. Simple as that. Upon receiving it some of the ingredients aren’t to par with B.A.R.F and or Prey Model. Which was unfortunate because it meant I wasn’t going to continue with this company. Why? Well I have worked with animals for some time and still do for a living. As a certified animal nutritionist with other credentials as well this food isn’t something I’d support for my dog or clients of my own. Some other concerns that raised other than ingredients were: Shipping, and customer service (communication). After reading reviews I began to realize I wasn’t the only one experiencing this. I received no update as to when my order would be delivered or when it was already shipped from their facility. Unfortunately, the products came on a day I wasn’t home but luckily someone else was there at the time. I took this as poor communication skills within the business. After figuring out the company didn’t meet my expectations of quality food or services I decided to cancel with them. It was unfortunate that wasn’t honored. A month later I get a $125 bill for food that I didn’t authorize. I contacted the company but didn’t hear anything back for some time. I reached out on multiple occurrences. When I finally got a response I was informed from customer service that “we contacted you in advance before processing the new order”. I can attest to that not being accurate. As my emails and call log have nothing from the company. Not only that my account shows a transaction process date as of 7/9 . That same day I was charged and same day received an (unauthorized) delivery. As this was a mistake on their end I figured returning the food would be simple and followed by a refund. I was then informed that a refund wouldn’t be processed unless I donated the food. That seemed simple and wasn’t an issue for me. I asked if they knew of any places who would take raw food as a donation and provide a receipt (as the recipes is needed for proof). The closest location the customer service representative gave me was 3hrs and 45 minutes away from my home. I asked if anything else could be done because that wasn’t feasible. The response was that “nothing further could be done”. My experience wasn’t the easiest or even slightly pleasant. I had to follow up with canceling my card for my safety and worry that they’d continue to take money from me. It’s unfortunate to say this company has some communication issues and or possibly something further behind the scenes. Update: I received an email from customer service that “they’re only a reoccurring service”. This seemed very odd to me and the tone in the message wasn’t acceptable in my viewpoint. It’s unfortunate to say they don’t honor their claim on their site, “you can cancel at any time”. Be careful!

I had great experiences with this company. Unfortunately my dog did not like the food. I followed all tips to get her to eat but no go. All customer service contact was awesome. Only thing is if you are trying to cancel shipment use the website not App since it only cancels one item at a time.