Darwin's Natural Pet ProductsReviews of darwinspet.com

Been using this food for about 3 months now. I can tell it is quality and my cats have been more energetic on it. Their customer service reps are super nice. HOWEVER, they can't seem to get their heads wrapped around what a subscription is and why we subscribe. They seem to haphazardly ship whenever it suits them and I end up running out of food EVERY TIME despite calling to complain and adjusting my order size or order date. I would only recommend Darwins to people who have a huge amount of room for stress and anxiety in their lives.

Never received shipment nor information but it shows in the orders that it was completed. UPDATE: Still waiting on refund which was promised. I’ve emailed asking about my refund if I do not receive it by the end of this week then I will need have my bank deal with them.

Just wanted say after being a customer for nearly eight years I was dismayed when my shipping went up to $150. So I found another raw pet food brand in Pennsylvania. They only charge me $40.00 for shipping for the same 20lbs of food and I live in Alaska. Like Darwin’s they send it on Monday and I get it on Thursday. Maybe you should dump UPS and switch to FedEx. Sincerely, Michelle Akers

Our cat wouldn’t touch it, so we have $90 worth of food to throw out.

My experience with Darwin’s overall has been really good. I have two bengal cats and our breeder recommending this feed to us and my older bengal LOVES it. My younger one has kind of started to turn the turkey one away and the chicken one away so I’m excited they came out with beef. I’m super excited for him to try it and hopeful that he’ll love it. If anyone had recommendations to get him to stop turning it away please respond! Only one of them has started to do this. I started feeding them twice a day now I’m down to one. But so far the experience has been wonderful, my order always comes on time and well kept. Thank you!

I ordered the product awhile back and it never arrived. Suddenly I receive 2 boxes. With barely any room in my freezer for anything else. I open the first box and put the product away and it seems ok. I opened the second box which wad clearly damaged and bloody and wet all over the outer box. When I opened a product from the second box to serve my kitten it smelled horrific. The second product I opened from the second was also terribly smelly again not suitable to eat. Clearly the entire box was spoiled. I do not ever want your product charged to me or mailed to me again. This is a chance I cannot take with my pet. I need to have reliable safe food source on hand for my pet. Clearly, this service is not that, especially not for the price.

I’ve been a customer for several years and am happy with the product. However, the customer service has fallen off. My card was charged on the regular day, but my dog food will be arriving nearly a week late?? When food is shipped on a schedule it causes TREMENDOUS anxiety to not know how you’re going to feed your pets. I contacted customer service twice with no response. I was left hanging in the wind with no information. I had to go buy supplemental food, which I am lucky enough to be able to do. What about people who strictly budget for this?? Feeling very let down by people who purport to care about feeding animals.

My cats have been on Darwin's for almost 2 months now. I thought I was going to have a hard time getting them to switch from dry & canned food to raw food but surprisingly it took about 4-5 days. I slowly went down on their dry food and increased the raw food daily, also, I would not leave the food out longer than 30 minutes. To get them to actually eat the raw food, instead of just smelling it and being turned off by it, I would put a little bit of Delectable's Squeeze Ups, which is basically cat junk food, on top of the raw food. At about the 5th day they were eating 100% raw food and boy are they loving it. Almost immediately I saw a difference in there activity level and there is at least 50% less poop in the litter box and it doesn't smell...seriously there is no smell. Mordachi (who is overweight) & Blue are excited about eating and Mordachi is starting to feel just a little bit lighter. I was spending a little more feeding them a Rx canned food, one for weight loss and the other was for Blue who would throw up the dry food due to hair balls. He hasn't thrown up once since he has been on the raw food. I know if I feed them quality food now they will have less health issues later.