Darwin's Natural Pet ProductsReviews of darwinspet.com

Response from Darwin's Natural Pet ProductsAug 21, 2025

Hi Rosanna! Thank you for sharing. Nothing makes us happier than a happy, healthy pet!

Response from Darwin's Natural Pet ProductsAug 21, 2025

Hi Nathan! Your feedback made our day! Thanks for choosing us.

Response from Darwin's Natural Pet ProductsJul 3, 2025

Hi Adriana! We apologize for your experience with your pets meals. We appreciate your feedback and communicated with our team your concerns. We have made several improvements since you last ordered from us thanks to customers like you letting us know. If you have any questions, reach out to the Customer Care team at (877) 738-6325.

Response from Darwin's Natural Pet ProductsJul 3, 2025

Hi Seth! We apologize for your experience and the frustration this has cause. We have communicated with our management team your concerns and feedback. The team is working on a resolution to solve your delivery issues. Thank you for allowing us to make things right!

Response from Darwin's Natural Pet ProductsJul 3, 2025

Hello Allison! Thank your reaching out and expressing your concerns with shipping and your orders arriving thawed. We did send out an email requesting more information on what all was thawed and thrown away so that we could set up a replacement or credit your account. We do apologize for your experience and would love to make this right. Please reach out to our Customer Care team with the additional information so that we may help.

Response from Darwin's Natural Pet ProductsAug 8, 2025

Hi Megan! We are happy to hear your pups love their meals. Thank you for the additional feedback letting us know you had a problem updating your order. We're always striving to improve the experience our customers have. We recently launched a chat feature on our site to help reduce response times for our customers. These are the same team members you speak with on the phone or via email, now with the ability to chat instantly with you. We hope this improves your experience interacting with us and look forward to more feedback from you!

Response from Darwin's Natural Pet ProductsAug 21, 2025

Hi Connor! We’re so glad you’re part of the Darwin’s family! Our mission is happier, healthier pets, and it’s wonderful to hear we’re helping yours thrive.

Response from Darwin's Natural Pet ProductsAug 21, 2025

Hey Amy! Thanks for sharing your experience. We’re so glad we could make mealtime healthier and happier!