Darwin's Natural Pet ProductsDarwin's delivers fresh, raw meals made with antibiotic-free meat and organic vegetables. No fillers. No shortcuts. Delivered to your door — just like we've done since 2004.
Darwin's Natural Pet Products (darwinspet.com) has 2,113 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Andy A.
The new site is not friendly or easy to use. I will not be using it again.
Response from Darwin's Natural Pet ProductsJul 8, 2025
Hi Andy! Thank you for your feedback. We apologize for your experience with our new website. Reach out to our Customer Care team who would be happy to help. They can be reached at [email protected] or by calling (877) 738-6325.
Renee
Product was all jumbled up, unlike how it is typically stacked. Dry ice was melted. Box was heavily damaged, and food was half defrosted. I realize this delivery was during a heat wave but let's try to prepare better next time.
Response from Darwin's Natural Pet ProductsJul 8, 2025
Hi Renee! Thank you for your feedback. We apologize your order did not arrive frozen. Reach out to our Customer Care team who would be happy to help set up a replacement, or refund for any spoiled meals. They can be reached at [email protected] or by calling (877) 738-6325.
Koda.Bear.Pomsky
Convenient delivery, easy to track and best raw food for my pup!
Response from Darwin's Natural Pet ProductsAug 11, 2025
Hi Koda! Nothing makes us happier than a happy, healthy pet—thank you!
Renee
All good! Thank you
Response from Darwin's Natural Pet ProductsAug 11, 2025
Hi Renee! Awesome to hear! Thanks for being part of our community.
Juliana S.
I am very happy with the customer service, I just wish as a customer we should be able to get items from time to time for ongoing customers. I was really looking toward getting a coffee mug and would even pay for it!
Response from Darwin's Natural Pet ProductsAug 8, 2025
Hi Juliana! Thank you for your feedback and review! Unfortunately we no longer have mugs. We do see the team sent some fun gifts for you and your pets. If we do get our mugs back in stock we'll be sure to let you know.
Devica
I've reviewed Darwin's before, but I can't say enough good things about their product and customer service - it is the only food that my cats do well on, esp my older kitty who has had immune issues most of his 12 years - I really don't think he'd still be with us if it weren't for Darwin's raw food. Thank you for making such a quality and health-promoting product for cats! :)
Response from Darwin's Natural Pet ProductsAug 11, 2025
Hi Devica! We appreciate your continued support. Nothing makes us happier than a happy, healthy pet!
Josh
It’s been over 10 years with Darwin’s and my dog has never been to the vet with anything wrong with her. I believe it’s the quality of the food I feed her. Every dog I’ve ever had I’ve fed kibble and has died from cancer around 7-10 years of age. This one is 11 now and not a single health issue. We do morning walks everyday 6-9 miles. This product is worth its weight in gold. Also caused my frenchie to stop having severe allergy issues.
Response from Darwin's Natural Pet ProductsAug 11, 2025
Hi Josh! We love hearing this. Thanks for trusting us with your pet’s nutrition!
Tina
My dog food was always thaw out in the summer time. My dog food also had freezer burn. My packages was ripped. I called many times to complain I was just ignore. So I went with another company.
Response from Darwin's Natural Pet ProductsJul 3, 2025
Hi Tina! We apologize for your experience with shipping, thawed, and damaged packages. We appreciate your feedback and communicated with our team your concerns. We have made several improvements since you last ordered from us thanks to customers like you letting us know. If you have any questions, reach out to the Customer Care team at (877) 738-6325.
