Sherrill K.
Very Poor Delivery Time for UPS
Order was supposed to have been received on Wednesday, October 7th and was not received until Monday, October 12. Needless to say the food was spoiled and UPS had let it set in their Jacksonville center undelivered. This is unacceptable and while Darwin’s is replacing the food, there should have been no reason for this delay as delivery was expected 48 hours before the hurricane was to make landfall. Very disappointed as this is not first time it has been late.
Response from Darwin's Natural Pet ProductsOct 13, 2026
Hi, Thank you for sharing your experience. We sincerely apologize for the delivery delay and the frustration it caused. We understand how disappointing it is to expect your order on time, only to have it delayed and arrive spoiled. While we're glad we could replace the shipment, we recognize that this situation should not have happened. We appreciate your patience during the disruption and your continued feedback, which helps us improve both the delivery experience and communication when issues arise. Thank you for allowing us to make things right.