DarkinClosetReviews of darkincloset.com

Since the first piece of clothing I bought here years ago, I have never been disappointed with any item I have ordered. I have difficulty shopping for most clothing online as most sites that are frequently advertised or that I come across make clothing that is either too short or made in only smaller sizes. Not only do I have a lot of way cooler options here but I can be confident in getting clothing that fits my body type great! Every chance I get or when asked for recommendations for goth clothing sites this has and always will be the first place I mention!

Love that they carry punkrave items. The customer service was excellent! They answered all my questions and helped me do a size exchange. Will shop again shortly!

Extremely happy with all the products I brought, Great quality and awesome detail, For a decent price. Also extremely fast shipping. :) I will keep buying from this site can't wait for new products.

TL;DR: This company has no real return policy, steals designs and directly lies about sizing. Hands down the worst experience I’ve ever had with an online retailer. This company is an absolutely fraudulent scam that sells clothes with stolen designs, claims they operate out of the UK, but instead ships direct from China for an up marked price and to top it off they have the absolute worst customer service I’ve ever encountered. I ordered a single pair of very New Rock-esc boots for $120 shipped (way cheaper than paying $400 for the actual boots they’re ripping off), but knowing sizing can vary a little when buying shoes like this online I contacted their customer support. They asked me to measure my foot in centimetres, which I did and they gave me what I assumed to be the correct size (a size 41, the largest that was offered on their site or any other for this boot). I asked about their return policy and they told me that if I wasn’t happy with them then they’d take them back and refund the full amount within seven days no questions asked. I ordered the boots that night. A week later they still hadn’t shipped out, RED FLAG #1. I emailed inquiring about it and they responded two days later saying they had just shipped them express for no extra cost (I already payed for express shipping, RED FLAG #2). Then I saw the shipment was coming from China, not the UK as everything on their site had led me to believe. This is a common practice, but usually there’s something on other, much more reputable companies’ sites that says they ship from elsewhere, so there’s RED FLAG #3.The boots arrive in another week and some change and when I pull them out of the fabric bag they’re packed in they are so ridiculously small that they must be children’s shoes. Keep in mind, this is the largest size these boots come in and they’re hardly a women’s 7 despite being listed as a European size 41. I couldn’t get my foot in the damn things, and they allegedly had the measurements for my feet, so needless to say, RED FLAG #4. Naturally I contacted them again hoping for some resolution, and, oh my god, what happens from here on is absolutely ridiculous. After no response for 24hrs they finally replied asking for me to measure my feet again, this time in inches. What!? RED FLAG #5! I told them I already gave them my measurements and that I just want to return them. Another 24hrs passes and they reply again saying “we need your foot size to find a larger boot to exchange it with”. RED FLAG #6, I don’t want an exchange, I said this explicitly. At this point I know they’re not really going to help, but I reply anyway saying I really don’t want another boot and I send the measurements in inches anyway. 4 days go by with no reply and we’ve hit the end of the 7 day return window. At this point I email them again asking for any sort of resolution, they tell me the boots aren’t available in a larger size (thanks, I knew this 3 weeks ago before I ordered them) and they offer to exchange them with a totally different boot all together. I decline this and ask for the third time to return them, making me feel like and idiot talking to a brick wall. In the end they admitted that their return address was the factory in China and that I would have to pay return shipping which would be prohibitively expensive, but they did say: “Is it okay that we refund you 22 dollars and you keep them? You can sell them to others on eBay or send to your friend as a gift.” This is a direct quote from an email I received only hours ago. RED FLAG #9999 at this point. Just to recap, Darkincloset has: - lied about their location - lied about their return policy - lied about the sizing of their clothes - stalled for time until their alleged return period was over And the cherry on top - offered a $22 refund on a $120 item and told me to basically get lost and deal with it on my ow. Don’t waste your time with this company.

Love my clothes they are of great quality customer service was awesome very personable in my order got here and a very timely manner I will be buying my fall wardrobe from this place highly recommend

Item arrived in a short amount of time and communications was great. Highly recommended!

Received my item quicker than expected. Item is as pictured and high quality! I will definitely order from them again!

Extremely fast delivery, even with current events. The item was packaged well and communication was superb.