DankStopThe Best Online Headshop, offering FREE SAME-DAY USA SHIPPING as well as the lowest prices on bongs, dab rigs, vaporizers, glass pipes, bubblers, and more!
DankStop (dankstop.com) has 387 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Smoking & Tobacco · Branchburg, New Jersey
Excellent
Smoking & Tobacco · Jersey City, New Jersey
Excellent
Smoking & Tobacco · Ocean Twp, New Jersey
Excellent
Smoking & Tobacco · Pine Hill, New Jersey
Excellent
387 approved reviews, newest moderated first
Stefu �.
Absolutely terrible experience with customer support. I found a lower price online for the New Puffco Peak Pro, and sent all the information to these people. They took more than 24h and never came back to me. I reached out 3-4 times, and we received the same information that they are working on it.
Serafin S.
Bought a water pipe and it got a stress fracture inside of a week. Dankstop's reply was, "Sorry, we can't do anything for you since it happened during use ". WTF!!! Worst company, customer service and products.
Reuben H.
Ordered 11/26/25 for my wife for Christmas. Spent $143.73 on a few things. Received 1 item, and it broke 3 days later. The other item, the most expensive one never showed. Sent multiple emails and was finally told it was lost and would be resent, and they closed my case. After asking for over a week for a tracking number, I was told on 1/5 it was “in transit” already and it should update “soon”. Everyday since 1/7/26, the tracking has shown various shuffling around in Canada. Asked for a refund, was told nothing could be done and it was on the way. Checked again today, it now shows that the tracking number doesn’t exist and shows a Korean shipping company. Will never buy anything from this place again, and have been telling anyone who will listen to not bother with them because it’s clearly a scam. I need my money back ASAP before I get the credit card company involved to do a chargeback.
Response from DankStopJan 15, 2026
Hey Reuben, We’re very sorry for the frustration this experience has caused, and we completely understand your concerns. Thank you for giving us the opportunity to clarify. After reviewing, your order #371141 was placed on November 26, 2025 with multiple items. The order was partially shipped and delivered, except for the Swiss Force Cannabutter Maker, which was returned to us due to a shipping courier issue. You contacted us on December 17, and our team responded within the next hour, offering the option of a refund or replacement. You chose a replacement, which was shipped with tracking via Purolator courier. Once a replacement shipment has been dispatched, it cannot be canceled or refunded while in transit. That said, please rest assured that your replacement is on the way and should be delivered soon. Regarding the item that broke after delivery, we do not see this issue previously reported within the required 48-hour window. Please share the relevant details with our support team [email protected] so our support channel review and assist accordingly. We truly apologize for the inconvenience and appreciate your patience as we work to resolve this.
Brian H.
*Update- Funny I had to review on Trustpilot to get a response. It has been a month and I have deleted and cancelled my account. Dankstop is either a Liar or the whole website is broken. I sent multiple messages and CALLED them.* Purchased a bong and dab rig. Dab rig is cracked. Shipping box was not damaged. I can’t get a hold of anyone in this company. I have tried to leave messages and speak directly to someone. The chat stops accepting questions. (The enter button disappears) I have tried multiple times and it always does this. The phone just rings then stops and absolutely nothing, no ringing or a person. What a joke.
Response from DankStopJan 14, 2026
Hey Brian, We’re very sorry for the frustration and inconvenience this experience, and we completely understand how upsetting it is to receive a damaged item and have difficulty reaching support. After checking, we can confirm that order #371328 was delivered on December 15. At this time, we’re unable to find any previous conversation or email linked to your email, which may be why this issue hasn’t been addressed yet. We truly apologize for that confusion. Whenever you experience an issue like this, we kindly ask that you reach out to us within 48 hours of delivery so we can assist as quickly as possible. You can contact our support team by initiating a chat or call through our website: https://dankstop.com/ or by emailing us directly at [email protected]. Our team is always here to help and will be happy to review your case and work toward an appropriate resolution. We appreciate you bringing this to our attention and would welcome the opportunity to assist you further.
Kristina
I ordered a pipe through Dankstop. I qualified for free shipping. Then upon attempted delivery by UPS they needed $38.52 before UPS could deliver the package. The package came from Canada but that isn't my responsibility when I ordered from Dankstop and Dankstop offers free shipping to the customer over certain dollar amounts. I didn't pay the UPS fee. I contacted Dankstop who was unable to assist and required me to investigate this with UPS vs doing the right thing and looking into the problem themselves. Absolutely unacceptable.
Violet R.
Absolutely disgusting company with horrible customer service. I ordered a dry herb vaporizer which was broken when I received it, it was not damaged in shipping it was just clearly defective because it wouldn't fire. I reached out to Dankstop for help considering I just spent $60 on something that has never worked and they told me there was nothing they could do. They told me you have to reach out within 48 hours of delivery but that is listed nowhere in the purchasing process for the consumer to see. So essentially they stole my money and told me I was shit out of luck because their policy is not clear on the website. The warranty card they sent me was also invalid so I was unable to get anything from the actual manufacturing company. Steer clear of this scam.
Daniel W.
First of all, Dankstop has no Phone number for customers to call. Too many complaints? Second, they would not honor their shipping insurance. I had proof the package was not delivered at said delivery time, or at any time.
Amber M.
Ive yet to receive a shipping update or confirmation and it has been a full week. I sent an email and it said its being processed and it will be shipped soon. They state 7 days top for shipping and you are charged for shipping. This is completely a scam company or at the very least the worst service and responses you will recieve. I ordered a dry vape from plant of the vapes and it was her in 5 days at Christmas time. Don't use this company.