DANDYReviews of dandyworldwide.com

Great hoodie the color and detail is beautiful and it has washed well, I do think the price is a bit high but I like it! I wear it all the time and it is easy to stain treat it

Marked as delivered on January 11th, and I was so excited. Everyday, I checked the mailbox. It's January 16th, and still haven't received my package. I filed a claim, but now I have to wait another week, or probably longer. I wouldn't have paid 101 dollars for this hoodie if I knew it would take this long.

I purchased five hoodies as Christmas gifts for my nieces. One of them arrived late, and when I contacted customer service, I was told—politely, but dismissively—that I must have misread the shipping estimate. I didn’t get the impression that they were particularly concerned or interested in finding a solution that worked for both of us. Since I was out of town for the holidays, I didn’t receive the package until I returned home—only to discover it was the wrong hoodie altogether. I then had to spend my own time and money to ship it back, including paying $2.50 out of pocket for a UPS box. As of January 16, I am finally receiving the hoodie I originally ordered on December 12. I now still need to wrap it and ship it to my niece, who never received her Christmas gift. While my other nieces did enjoy their hoodies, the overall experience was frustrating. I simply don’t have the time or desire to deal with issues like this.

Bought a nyc hoodie for my daughter for the holidays. I would never usually spend $99 on a hoodie, but it was the holidays. It is a very cute hoodie. Felt like good quality. First wash, cold water, with light colors (including whites) and the red embroidery bled! No other red in wash, was a light wash, hoodie is light gray, and I'm very careful with red and do not buy anything red that I is cheap quality. Pink stains on the light Grey hoodie around the red designs and pink stains on a white hoodie and white school athletic uniform that I will now have to pay the school to replace. My daughter is so upset. Update: changed review from 1 to 4 stars. I got in touch with customer service. They were apologetic about the red and sounds like there was unfortunately a bad batch. They asked if we wanted a replacement of the same hoodie or a different hoodie and it was quickly put through for delivery. Appreciate the great customer service.

Evri, the delivery company that Dandy use are well known for being extremely bad. The driver left my hoodie outside and stated it had been delivered to the household. I contacted Evri and they are investigating the driver who has a history of this. When I contacted Dandy they just ignored me. I even forwarded the email from Evri to Dandy as proof. Order#674612

i ordered my first dandy hoodie last week and already got it. the hoodie so comfy and cute. it’s the road trip hoodie! i haven’t taken it off in two days. so many people are asking me where i got it! i am seriously so obsessed. the perfect fit! i want to order the gift giving in purple next! love you dandy!

Human review here! Customer service is outright very slow. I was in touch over a pricing issue which they told me they wouldn’t fix although I reached out only seconds after my order was placed (through both email and their website) and at this point, I’m too scared to even keep on waiting for responses over email that come in days late only for them to probably eventually tell me, “Well, by now, the return/exchange window has closed. We can’t do anything.” I hoped they would be more understanding and helpful when I explained my situation to them but no one seemed interested in helping. I had to pay the extra fee at that point because there’s no way I spent that much money on a hoodie only for me to be unable to wear it. Really watch out for every little detail when you’re ordering from them. The hoodie is lovely, but barely any active customer service and no order cancellation is really difficult to deal with. UPDATE: I was given the refund after this review was written, but it’s still much appreciated regardless of whether this review had an influence over that or not. Thank you Mia.

Have purchased about 15 Dandy hoodies over the years for my two daughters and am familiar with how to care for them. Youngest got the light heather gray NYC hoodie as a gift from a family member- washed it once inside out by itself on a cold gentle cycle and the color bled creating pink splotches. Reading reviews I see I’m not the only victim! I reached out to the company and they responded quickly with basically “sorry about your luck, nothing we can do because you ordered it over a week ago”- but they didn’t even ask for an order number and ya, it was a Christmas gift so we had to order it early. Do better Dandy.