PB
International prospective customers beware when ordering….
Absolutely pathetic customer service for international customers. There is no phone line to contact, the online contact facility just gives vacuous responses. By way of detail on my experience. I really wanted a lavender hoodie, I ordered a blue one as a last resort as the lavender were temporarily out of stock and I had received the usual pressure email of “order now while stocks last”…shortly after placing the order - an hour or so - i received a separate email indicating the lavender hoodies were back in stock. I immediately went on line (having called but the phone was unmanned) and set out my conundrum and requesting an exchange for the lavender item. The response I received can only be described as the default “no can do”. Worse still the option proposed was take delivery of blue item - which will take weeks to arrive in Ireland -and then send back for request of exchange to lavender. If I have to do that I’ll be lucky to have a lavender sweater by march 2025. In addition as the shipping and taxes cost €30+ the idea of return and reorder makes this a prohibitively expensive proposition. For a business that ostensibly is operational for 4+ years it’s shocking that they can’t intervene on an order which would definitely have just been in initial dispatch location / warehouse. There was not effort at all made. Suffice to say that I’m a very disappointed purchaser as this is a Christmas gift for a family member. To all fellow international prospective customers.. caveat emptor / beware when ordering as my experience is that simple product exchanges cannot be facilitated.