Christine
8 months!!! It took 8 months to get the wrong mattress!
This was by far the worst company I’ve ever dealt with. We ordered a custom made royal pedic mattress in July 2019. We were told that it would be delivered in 6 weeks. After calling repeatedly and being given the run-around we were told it would be here by Halloween, that turned into being here by thanksgiving, to being here by Christmas, to being here by end of January....skip to mid March it finally arrived! I special ordered a mattress due to allergies that I have. I got a doctors prescription and submitted and requested the mattress have no latex or wool. I am highly allergic to both. I start to feel unwell just being in the vicinity of the delivered mattress... I confirmed with the company it was the correct mattress. After airing it out and then finally trying it, I had massive full on body pain (that’s what latex does to me) for a week. The mattress had latex in it. I knew it had to with this kind of reaction from only being on it for a short amount of time. I contacted the sales person he verified yes, it is the latex model. I told him it needed to be picked up immediately as I can’t even be around it or have it in my house. It’s still here 3 weeks later. He said he could issue us a credit. A 5,000 mattress! No, we do not want to buy another mattress from you and wait another 8 months. Now they have just disappeared on us. No one picks up our calls or returns messages. We just want our money back and to be done with this company. It is only fair. After repeated calls, texts, and emails there has been no reply. We are very unhappy with the service, and want to issues a strong word of warning to NOT buy from this company find another one!