Dallas Natural MattressReviews of dallasnaturalmattress.com

Prompt, professional service.

We have been buying from DNM for years and love them! There was an issue with our most recent order but Chase went above and beyond to make it right. We love the products and the staff are extremely knowledgeable about their products and the risks that come with NOT buying natural/organic. Flame retardants and off-gassing are serious issues with mattresses, furniture, kids pajamas, etc. and need to be taken seriously. I'm thankful to have DNM to provide us with products we know are safe for our family!

We bought four organic wool pillows. Great product. Hit a couple bumps in the road with delivery. COVID-19 delayed manufacturing and shipment a good deal, also they accidentally delivered the wrong size on the first attempt. Through all of that Chase was responsive and apologetic and determined to make it right. Went out of his way to ensure we were satisfied, that meant a lot to us. We will buy from DNM again if the need arises.

Dallas Natural Mattress Rocks!! I have bought 9 mattresses from them and have been thrilled with the customer service and the product. Love that the products are green and there is no off gassing. Chase has been Great to work with and truly knows what customer service is all about. I 100% recommend them to anyone who is looking for a superior product and experience.

Store owner helped me pick out an all natural latex mattress to replace an extremely expensive mattress I had purchased somewhere else that had indented spots after just 5 years that felt like sleeping in a burrow. They helped me pick the right brand, and then the level of firmness that I liked best. They were helping this other woman and got the manufacturer on the phone to explain something to her over speakerphone, which was above and beyond. Delivery took a couple of weeks and we paid extra for haul away of the old mattress. Delivery company did a good job. We are very happy with our new mattress so far and feel like we made the right decision with a natural latex model.

Chase helped and was just a really nice guy, great salesman and extremely helpful. I would definitely recommend this store and Chase.

Overall, we had a pleasant buying experience. We enjoyed working with Chase and appreciated his help picking the right mattress. DNM shared a ton of information with us about their mattresses and the quality of the products they sold. I had no idea the number of chemicals in most mattresses! There were a few bumps in the process once we found out we had a defective mattress after sleeping on it a few nights, which is why I'm rating the experience a 4. I believe this issue is quite rare, but our replacement mattress had an issue before they delivered it so they had to order a third mattress for us. As a result, there was a longer window to get the right mattress delivered than we wanted of course, but Chase and team handed it all well and we appreciated them working to make the situation right.

I just bought my third Music Twin for my kids. My kids find them comfortable and I'm happy with them sleeping on organic fibers and with the price.