Hillary O.
Buyer Beware
No. No. No. No. No. Absolutely do not recommend doing business with Dallas Natural Mattress & I’ll tell you why. I placed an in-store order at this location (Dallas) in August of 2019 & still haven’t received my refund for my order to this present date. I NEVER received any of my products in the time frame that delivery was expected, which is why I wanted a full refund. After placing my order I was told it would be about a 7-8 week TAT. After that time had passed, I called to check on my order and was told it would be about 10-15 more business days. Those business days passed and I called again to check on the status. I was told over the phone that ‘nothing had been shipped out of the warehouse’ to their location. Are you kidding me? Just shooting the breeze on the previous phone calls. I knew something was up and it didn’t feel right. And you know how you should listen to your gut instinct? Glad I did. I communicated on that phone call that I wanted to cancel my order, and I wanted a full refund. I was told that only a ‘credit’ would be issued and that the accounting department would contact me to discuss this issue. Guess what? They never did! After doing research, I know for a fact that the brand of mattress I was purchasing should’ve only taken 2-3 weeks to get shipped to their Dallas location. What is going on, people?? I have sent certified letters in Jan/Feb of 2020 still asking for my refund. Feb 2020, I was contacted by the Dallas Natural Mattress store manager & he said that he didn’t want to play games and wanted to get my order straightened out. He offered to have my order placed & delivered to me asap. I declined and stated I wanted to be refunded only. He said he would have one of the owners reach out to me to discuss that since he is not allowed to issue a refund. Guess what? They never did. So at this point I had enough reason to believe that my order had never even been placed! I declined the product offer because after all this time they do not deserve my business, after how poorly they’ve treated me. How can you willing just take someone’s money and do nothing about it for months? How? April 2020 rolls around, I get a phone call from the store manager and he offered to deliver my products since they were magically available now. I told him my order is canceled and I still want my refund. He said that because of COVID they couldn’t issue a refund. Oh yeah, I got that excuse. If you are still able to operate during this time, you can still offer a refund. Plus, they cashed my check back in August 2019…so I know they took my money! So here I am nearly a year later after making too many phone calls & sending certified letters, I’m having to take legal action just to get my money back. I’m very disgusted and disappointed with the lack of customer service you will not find at Dallas Natural Mattress. If they wanted to make things right, they would’ve issued a refund by now. Imagine being in my situation. You would be pretty upset too, right? I want my money back! DO NOT SHOP HERE!