Dallas Natural MattressReviews of dallasnaturalmattress.com

Love this store. Great prices and James and the staff are super knowledgeable and patient. Even the delivery process is great and not contracted out to some part time employees who don’t care. Most comfortable Mattress I have ever owned, and the fact that it’s safe and organic was such an appeal that I bought my kiddos the same mattress. They care about their customers and their health.

We have been buying from DNM for years and love them! There was an issue with our most recent order but Chase went above and beyond to make it right. We love the products and the staff are extremely knowledgeable about their products and the risks that come with NOT buying natural/organic. Flame retardants and off-gassing are serious issues with mattresses, furniture, kids pajamas, etc. and need to be taken seriously. I'm thankful to have DNM to provide us with products we know are safe for our family!

We bought four organic wool pillows. Great product. Hit a couple bumps in the road with delivery. COVID-19 delayed manufacturing and shipment a good deal, also they accidentally delivered the wrong size on the first attempt. Through all of that Chase was responsive and apologetic and determined to make it right. Went out of his way to ensure we were satisfied, that meant a lot to us. We will buy from DNM again if the need arises.

Overall, we had a pleasant buying experience. We enjoyed working with Chase and appreciated his help picking the right mattress. DNM shared a ton of information with us about their mattresses and the quality of the products they sold. I had no idea the number of chemicals in most mattresses! There were a few bumps in the process once we found out we had a defective mattress after sleeping on it a few nights, which is why I'm rating the experience a 4. I believe this issue is quite rare, but our replacement mattress had an issue before they delivered it so they had to order a third mattress for us. As a result, there was a longer window to get the right mattress delivered than we wanted of course, but Chase and team handed it all well and we appreciated them working to make the situation right.

This was my second purchase from DNM. My first experience was wonderful and I expected the same the second time around. To be fair, my second experience was not "bad" (thus the 4 stars) but it had a few hiccups. First, on my first visit I bought a twin sized mattress in the "firm" version of the store brand. I bought it for my young child but, as a mom, I have spent many a night on it and found it incredibly comfortable. When we decided to upgrade our old mattress from a queen to a king, I knew I wanted the same firm mattress we bought before. Unfortunately this one is like sleeping literally on the floor. The first night I hardly slept because I was so uncomfortable. I ended up same-day shipping a mattress pad from Amazon and thay provided enough cushion to sleep. To be fair, I could have returned it - but only for store credit. And I didnt like the other, softer mattresses, and I couldn't afford any of their other brands. The mattress is fine with the additional topper but I was disappointed that in less than 2 years something so drastic had changed in their "firm" line. And even more disappointing that we explained exactly why we were purchasing that mattress (because we already had one.) If changes had been made, it would have been nice to know. But maybe they arent aware? Or maybe one of ours was a fluke? As I said, the bed is fine now with the additional topper and I am hopeful that with use, it will only become more comfortable. The second issue is that we ordered a $150 mattress protector, as one of our kids sleeps with us and we wanted to protect the mattress from day one. The mattress cover did not arrive with the mattress. Rather the delivery guys arrived with the mattress and a pillow. When I told them I needed a mattress protector, not a pillow, there was much confusion. It took the rest of the day to sort it out and the owner said that he couldn't find out mattress protector in his warehouse but that he would order a new one and drop ship it to us. It took 2 weeks for the protector to arrive. After the first night, I elected to order one on Amazon (thank you, same-day shipping!) and called them back to ask about cancelling the other one. It was too late to cancel but he told me that once it arrived, I could return it for a full refund. When almost 2 weeks had passed, I called to let him know I still had not received the cover. He went ahead and refunded the money (I was very surprised and grateful) and told me to just keep the cover if it came in. I assured him that I had no intention of keeping something that I had received a refund on (and especially a $150 item.) A few days later, it did finally arrive in the mail and I returned it. Overall, our experience was fine and I will continue to recommend DNM to others. Just know that the "firm" mattresses will definitely need a topper! (As a side note, they did offer to sell us a rather squishy topper when we bought the mattress but I didnt want anything that soft) The customer service is on point! Having a company make it right even at their cost is the definition of good customer service so I appreciate that!

Great products that do not give off any off-gassing.

It was a little difficult to communicate, but the product is good.