DAKINEReviews of dakine.com

SUP leash disintegrated after minimal river only use, leaving me unattached to the board and vulnerable. Whilst i recognise warranty period had lapsed, customer team failed to recognise the safety issues and poor quality control of their kit; then told me that there was nothing they could do. I will not be buying any kit from Dakine going forward and will be advising the SUP community to do the same. Poor show!

Dakine is ignoring warranty claims by not replying to any warranty related emails. The same goes for the Dakine nordic supplier Dayone, and regardless of which communication channel is used. I've attempted to get hold of Dakine for 4 months at this point. Will never buy a Dakine product again unless this is resolved shortly.

Dakine was my go-to brand, but over the years their quality has declined significantly. No longer a Dakine consumer, I will find someone who uses quality materials.

This Company does not honour it’s warranty guarantees. They resort to ignoring emails to get rid of warranty claims. If you can’t honour it, don’t promise it

This is a review about the company, not the customer experience. I recently bought a Dakine snowboard bag. It turned out to be defective so I made a claim on the lifetime warranty. They honoured the warranty, however they demanded I destroy the defective bag. I understand the commercial reasons for them requesting this, however, I find it quite appalling that they do not have a proper repair or recycling scheme in place. Dakine is an outdoors sports brand that boasts about their sustainability credentials. However, these claims ring hollow when they enforce a wasteful policy of destroying items that could easily be repaired or recycled. I sincerely hope that they are working on a more sustainable system, for example, to send items back for repair or to collect the defective items, as other outdoor apparel companies already have in place.

This company has the worst customer service ever. My son needed a backpack for college. They left my house number off the package. FedEx called my son when he was at work asking for the house number. He called back moments later and the FedEx driver did not pick up the phone. I called your company and the warehouse guy said he would update the house number. He never did. I called FedEx saying I was your company and they said they would update the address. It is now five days later and still no backpack. I drove down to the warehouse hoping to pick up the backpack after the FedEx said it was waiting for us. Guess what....you cannot pick up a package at that location so Dakine, better not tell customers to do that. You wasted my time!! I will only order your backpack from Amazon who seem to know what they are doing. Customers beware. Don't use them and BTW, they don't answer their phone either.

Purchased a pair of gloves that turned out to be too small. Followed their website instructions and submitted a request for exchange to a larger size, shipped wrong size back. Two months later - no gloves, no refund, no response from their CS. Ticket #195803.

On October 7th I ordered a backpack, paying £45 + £7 for shipping. I later decided it wasn't quite what I wanted and requested a return. I sent the the item back to Dakine but on October 31st I was charged a further £52. I sent a number of emails and eventually got through to their call centre to explain their mistake, which I was assured would be corrected promptly. On November 7th I was reimbursed £52 and so I emailed again to say that I was still due £45 for the item I had returned. On December 3rd I received a reply saying my return had been processed, but I have still not received any money back as of December 31st. I would not buy from Dakine again due to the terrible customer service I received and the fact that they have essentially stolen £45 from me. Order 800004738