DAKINEReviews of dakine.com

Bought a brand new roller bag and the fabric ripped on one of the seams after one train ride. I can’t imagine if I had this bag checked on an airplane. Customer service doesn’t take responsibility, no replacement no fix. Avoid this brand at all costs.

Side pockets break very easily, even after the two-year warranty. Dakine offers no service and accuses the customer of misuse.

I have been trying to get hold of Dakine in the USA for weeks now. They have not replied to any of my emails or warranty requests. I have TWO bags that have broken at the pulley handle and I have only had them for 3 or so years, thus within the warranty period. Dakine’s customer service is terrible and do not follow through on their promises of having a warranty. I am very disappointed and will not purchase their brand again.

Warning to Customers I purchased a Dakine jacket that fell apart almost immediately after use. When I contacted Dakine, they admitted it was faulty and initially issued me a warranty credit. However, without any notice, they withdrew their offer and cancelled my credit, leaving me with nothing. This is not just poor service — it’s unethical and illegal under Canadian consumer protection laws, where companies are required to honor warranties and refunds once agreed upon. Dakine has ignored multiple follow-ups for weeks, showing they don’t stand behind their products or their promises. If you value quality gear and fair treatment, I strongly recommend buying from another brand.

Fantastic customer service experience. I travel extensively around the work and have owned 2 split-roller 110L bags. On a recent trip, the airline baggage handlers completely destroyed both wheels on the bag. I called customer service was treated with kindness, respect and superior customer service. I was actually willing to purchase a replacement set of the wheels (the rest of the bag is fine, very sturdy). One of the customer service reps (Karalyn) told me the warranty would cover either a replacement set of wheels, or a new bag entirely. They have shipped me a new bag !!! You guys knocked it out of the park - Thank You.

I raised a warranty claim after a 365 Roller bag sustained a crack in the framework/stiffening that supports the base of the bag. I was brushed off with an explanation that it had to be caused by a provider of transport and that I should claim elsewhere - despite clarity that the bag was wholly unmarked in all other ways. (There was no damage through air travel - it arose in normal use). Fortunately the retailer was quick to recognise the fault and provided a refund but if you are relying on Dakine then you will be unlucky - their warranty is wallpaper and they have no intention of providing service to their customers - buy a better product from a better company.

Absolutely no support for their so called “lifetime warranty” Perhaps their warranty means that it will take a lifetime to respond. I purchased a roller travel bag in Hawai’i while visiting. At the airport I noticed that some of the stitching had come undone. I have filed two customer warranty claims online with pics and my slip without one reply. Do yourself a favor and don’t buy from them as this is shocking service.

As others have said, forget about warranty. You might get a reply every month or two that is in no way helpful, a clear effort to kick the can. I'm writing this review only because I found these crap Dakine gloves as I was cleaning out stuff kiddos outgrew. These gloves, since day one, were defective. Both my kids got a pair in different sizes, and both kids complained they could never get their pinky finger into the things. Emailed Dakine and, like I said, some back and forth weeks and months between emails, and then no reply at all. Given the time it was taking, in winter, I bought them new gloves from another brand. Today they went in the bin. They looked perfectly new but my kids hated them, for good reason. Why on earth would I buy from Dakine again if they don't acknowledge / remedy problems? Buyer beware.