DAKINEReviews of dakine.com

A lifetime warranty that means nothing because they don't reply to any communication. My ski gloves fell to pieces on the first day from new but Dakine did not respond to my emails to Customer Services. I've used Dakine for over 20 years but I'll not buy any more.

They claim to have a lifetime warranty but then don’t respond to claims. Worst service ever.

Warranty not worth the while as they simply do not respond to your email. Filled out their online warranty form 1 year ago and have heard nothing back. I have had a problem with both wheels on their duffle bag. As. Both wheels have gone suggests a poor designed as ball bearings have fallen out on both wheels. In the end I have given up and tried to replace the bearings myself. I have managed to replace one of the wheels but cannot get the other one off so the duffle bag is completely useless to me. What a waste of money and these bags are not cheap. If Dakine is listening, please contact me.

Terrible warranty service. Bought some reasonably good ski gloves which split on first use. Made warranty claim in May 2023 - after some initial follow-up with pics etc have never heard from them again despite many follow-up emails from me. Warranty enquiry number 343485.

I've been a Dakine Customer for over a decade. I have a Dakine pack that I still own to this date from 2011. I have travelled internationally with it 3x in Europe and twice in Asia. I have never brought it in for any repairs and the pack still runs like a champ to date 👍. My recent experience with Dakine was purchasing an outerwear on a smaller size. I received the item, tried it on. I realized I made a mistake with ordering a size M, when it should have been a size L. I reached out to Dakine over the phone, was advised to go through online return process, which I did. I followed the instructions and got my exchange request completed. I printed the return label, dropped off the package @ UPS the following day. The week after, Voila! I received my replacement. Dakine has great products and will continue to be their customer.

Ordered a pair of mitts 8 days ago, was charged right away including for shipping. They sent an Email that it was shipped with a FEDEX tracking number that does not exist. On their website it states that the order was fulfilled. No clue where the order went and you can only contact the company during very restrictive office hours at long distance cost. Would not recommend ordering from them from Canada at least.

$11 shipping to you, $10 for return shipping. Never again! What a rip off!

bought a wetsuit started to flush at hood , a couple of emails with no resolution. will not purchase anything from this company again.